Harman Singh
Burnaby,BC
Summary
Dynamic leader and Configuration Technician Team Lead at Microserve, adept in IT Infrastructure and fostering teamwork. Excelled in enhancing customer satisfaction and reducing technical downtime, demonstrating strong problem-solving and verbal communication skills.Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Configuration Technician Team Lead
Microserve
03.2023 - Current
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Provided guidance in troubleshooting complex technical issues, leveraging expertise in various software applications and operating systems.
- Increased customer satisfaction by providing timely and accurate configuration support for endusers.
- Maintained an up-to-date inventory of all hardware and software assets, ensuring compliance with licensing agreements and minimizing the risk of unauthorized use or access.
- Reduced downtime with proactive identification and resolution of technical issues.
Retail Assistant Manager
7 Eleven Store
06.2021 - 03.2023
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
Education
Post-Baccaleurate Diploma - Project Management
Douglas College
New Westminster, BC05.2021
Post-Baccaleurate Diploma - Information And Communication Technology
Douglas College
New Westminster, BC05.2020
Skills
- Operating System Support
- Remote Support
- Verbal Communication
- Training and mentoring
- Hardware Installation
- IT Infrastructure
- Asset Management
- System Configuration
- Customer Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
CompTIA A+ Certified
Additional Information
Canadian Permanent Resident
Timeline
Configuration Technician Team Lead
Microserve
03.2023 - Current
Retail Assistant Manager
7 Eleven Store
06.2021 - 03.2023
Post-Baccaleurate Diploma - Project Management
Douglas College
Post-Baccaleurate Diploma - Information And Communication Technology
Douglas College
Similar Profiles
Adwoa OtengAdwoa Oteng
Order Management Coordinator – Co-op at MicroserveOrder Management Coordinator – Co-op at Microserve
TROY JACKSONTROY JACKSON
Customer Service Coordinator at MicroserveCustomer Service Coordinator at Microserve
Taranveer SinghTaranveer Singh
IT Support Technician at MicroserveIT Support Technician at Microserve