Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Adwoa Oteng

Calgary,AB

Summary

Developed strong organizational and coordination skills in high-demand environment, ensuring smooth operations and effective communication across teams. Adept at managing inventory systems and resolving order discrepancies, aiming to transition into new field where efficiency and attention to detail are valued. Seeking opportunities to leverage these transferrable skills to drive operational improvements and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Order Management Coordinator – Co-op

Microserve
09.2023 - 12.2023
  • Utilized ConnectWise Manage software to streamline project workflows
  • Efficiently managed high volumes of orders, ensuring compliance with SLAs and providing exemplary customer service
  • Created and implemented an efficient client onboarding template, reducing onboarding delays and enhancing interdepartmental collaboration for streamlined order processing.
  • Researched and addressed customer inquiries, questions and issues within 24 hour's to promote optimal customer service.

Purchasing Administrator – Co-op

Microserve
01.2023 - 08.2023
  • Created and processed over 1,000 purchase orders within 8 months, ensuring accuracy and compliance with company policies.
  • Developed and maintained an ETA Metrics File in Excel, providing buyers with real-time insights into overdue orders based on vendor-provided dates.
  • Collaborated with 9 vendors to obtain and update key order information, including ETA updates, tracking details, and serial numbers, ensuring seamless supply chain operations.
  • Analyzed and updated back-order reports, resolving inquiries and ensuring timely communication of order statuses to internal teams.
  • Verified vendor invoices, reconciled discrepancies, and accurately recorded receiving details, improving financial record accuracy and supporting smooth shipping and receiving processes.
  • Utilized strong communication skills to work 100% remotely, effectively coordinating with vendors and internal stakeholders via Teams, email, and virtual meetings.
  • Demonstrated exceptional time management by independently organizing daily tasks and meeting deadlines within an 8-hour workday.

Assistant Manager

7-Eleven
02.2020 - 01.2023
  • Led a team of 7 employees to consistently achieve 5% daily sales growth targets, improving overall performance and customer satisfaction.
  • Partnered with 5 vendors to introduce new products, contributing to a 3% increase in overall sales through strategic placement and promotions.
  • Investigated and resolved inventory variances in high-value items, reducing discrepancies and improving cash reconciliation accuracy.
  • Trained and onboarded new employees, enhancing team productivity and maintaining a high retention rate.
  • Maintained store cleanliness and organization, achieving a 95% audit score and creating a positive customer experience.

Certified Senior Sales Associate

7-Eleven
11.2017 - 01.2020
  • Delivered excellent customer service by managing cash transactions, fuel sales, and assisting customers with inquiries.
  • Maintained store cleanliness and restocked inventory to ensure a welcoming shopping environment.
  • Ensured compliance with food safety standards for prepared items, contributing to a high-quality customer experience.
  • Supported onboarding and training of new employees, fostering a team-oriented culture.

Education

Bachelor of Business Administration - Supply Chain Management and General Management

Mount Royal University
Calgary, Alberta
12-2024

Diploma - School of Hospitality Management

Southern Alberta Institute of Technology (SAIT)
Calgary, Alberta
06-2019

Skills

  • MS Excel
  • Order Process Management
  • Process Improvement
  • Cross-functional Collaboration
  • Communication and Stakeholder Management

Interests

Learning Turkish: Passionate about acquiring new languages and gaining insight into different cultures Currently focusing on Turkish to better understand its linguistic structure, history, and cultural significance

Exploring multicultural communication: Enjoy connecting with people from diverse backgrounds and expanding my global perspective through language and cultural learning

Timeline

Order Management Coordinator – Co-op

Microserve
09.2023 - 12.2023

Purchasing Administrator – Co-op

Microserve
01.2023 - 08.2023

Assistant Manager

7-Eleven
02.2020 - 01.2023

Certified Senior Sales Associate

7-Eleven
11.2017 - 01.2020

Bachelor of Business Administration - Supply Chain Management and General Management

Mount Royal University

Diploma - School of Hospitality Management

Southern Alberta Institute of Technology (SAIT)

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Adwoa Oteng