Tibbers Wang
Toronto,ON
Summary
Confident Banking person licensed with IFC, drive sales and introduce suitable products to clients. Having experience work as Personal Banking Associate for TD CANADA TRUST. I speak three languages to handle personal banking, investment, loan, and mortgage enquires. I am eager to equip myself by learning new skills and knowledge continuously that is conductive to my banking career path.
Overview
3
3
years of professional experience
Work History
Personal Banking Associate
The Toronto Dominion Bank
Scarborough, ON
06.2023 - Current
- Engaged with clients in all kinds of personal banking needs, processed banking accounts, credit card, loan, line of credit, investment...
- Achieved general goals within first month of employment.
- Work supportively with Personal Bankers and Managers in providing legendary experience and advice at every customer's interaction, always exceed the target for referrals to sales team.
- Focus on long term customer relationships, developed and maintained strong relationships with customers, ensuring a high level of customer satisfaction and loyalty.
Customer Experience Associate
The Toronto Dominion Bank
Scarborough, ON
12.2022 - 06.2023
- Complete day to day banking for customer, processed cash transactions, draft, bill payments...
- Provided legendary customer service to ensure customer satisfaction.
- Resolved customer complaints quickly and professionally.
- Achieve and beyond Personal sales goal on credit products.
- Looking for opportunities and refer valued customer to sales team.
Manager
Yichu Sweet
St. Catharines, ON
06.2020 - 03.2022
- Organize and participate in the production of daily traditional snack orders
- Manage time wisely to ensure the complete of food raw material purchase, production and deliver of finished products.
- Contact customer and collect customer feedbacks to complete products improvement with team.
- Plan and discuss promotion with team and communicate with investor to raise fund.
Board Game Host
Yi World Board Game Club
Richmond Hill, ON
04.2021 - 05.2022
- Enhanced relations through friendly, knowledgeable and positive communications.
- Good time management to schedule customer's game reservations.
- Host every game nicely and sometime solve some customer issues.
Education
Bachelor of Arts - Economics
Brock University
St. Catharines, ON06.2022
Holder of IFC -
Canadian Securities Institute
Skills
- Fast Learning skill
- Time-Management, interpersonal and organizational skills
- Knowledge of different banking system, accounts, and products
- Trilingual: Fluent in Mandarin, English and Cantonese
- Cross-selling skill
- Legendary customer service and problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Banking Associate
The Toronto Dominion Bank
06.2023 - Current
Customer Experience Associate
The Toronto Dominion Bank
12.2022 - 06.2023
Board Game Host
Yi World Board Game Club
04.2021 - 05.2022
Manager
Yichu Sweet
06.2020 - 03.2022
Bachelor of Arts - Economics
Brock University
Holder of IFC -
Canadian Securities Institute
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