Simranjot Kaur
14 Hedgerow Avenue, Brampton,ON
Summary
Dynamic and multilingual professional with a proven track record at TD Canada Trust, adept in Excel and fast-paced environments. Excelled in enhancing customer experiences and streamlining operations, demonstrating strong problem-solving and organizational skills. Achieved significant improvements in client satisfaction and operational efficiency, leveraging expertise in business development and employee training.
Overview
7
7
years of professional experience
Work History
Personal Banking Associate
TD Canada Trust
01.2023 - Current
- Deliver Comprehensive advice at every customer interaction to create a positive customer service experience and to establish long term clients and sustaining customer needs.
- Maintained Accurate and Organized client files
- Ensured prepare documentation is accurate, reflects business intentions and is consistent with relevant regulations and TD’s Code of Conduct and Ethics
Customer Experience Associate
TD Canada Trust
02.2022 - 01.2023
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Shift Supervisor/Barista & Community Leader
STARBUCKS
10.2020 - 07.2021
- Prepare coffee and tea beverages for customers
- Maintained a clean and organized workspace for optimal productivity and safety.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Outlet Manager/Shift Manager/ Cashier
Popeyes Louisiana Kitchen
12.2017 - 07.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Supervised and effectively trained Number employees to decrease process lags and boost productivity.
- Answered questions about store policies and addressed customer concerns.
Education
HIGH SCHOOL DIPLOMA - GENERAL BUSINESS
Lambton College
North York 06.2019
Skills
- Proficient in Excel,Outlook, MS Word
- Typing speed more than 75wpm
- Multilingual (English, Punjabi, Hindi, Gujrati)
- Ability to function effectively in fast paced environment
- Initiative Branch operations
- Employee training assistance
- Business development
Languages
English
Hindi
Punjabi
Accomplishments
- Scored 100/100 LEI.
- Recognized for closing 7k in MG GIC and booking follow-up appointment for July.
References
Available on Request.
Timeline
Personal Banking Associate
TD Canada Trust
01.2023 - Current
Customer Experience Associate
TD Canada Trust
02.2022 - 01.2023
Shift Supervisor/Barista & Community Leader
STARBUCKS
10.2020 - 07.2021
Outlet Manager/Shift Manager/ Cashier
Popeyes Louisiana Kitchen
12.2017 - 07.2020
HIGH SCHOOL DIPLOMA - GENERAL BUSINESS
Lambton College
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