OLUSEYI MATHEW
Kitchener,ON
Summary
Experienced professional with a history of bringing about exceptional results in high-volume environments with demanding objectives. Accomplished years of experience in credit, sales and customer service. Demonstrated talent for providing financial services to wide range of clients by studying market conditions to advice on investment decisions. Poised and highly knowledgeable with a talent for maintaining friendly demeanor and explaining details when advising clients.
Overview
18
18
years of professional experience
Work History
Personal Banking Associate
Ecobank
01.2018 - Current
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Processed customer applications and approved loans in accordance with bank policy.
- Responded to customer inquiries regarding new accounts and account services.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Processed customer payments and account setup charges.
- Reconciled customer accounts and balanced daily transactions.
- Evaluated client financial positions and identified most appropriate banking products.
Sales and Marketing Officer
Ecobank
01.2017 - 12.2017
- Reviewed and followed up on bank debtors for recovery of past due obligations / non performing loan portfolio.
- Negotiated debt settlement options with debtor customers by full and final settlement agreement or facility restructuring.
- Preparation of classified credit memorandum, interest stoppage, write-off approvals and circulation for management approval.
- Engaged debt recovery agents for recovery of debts from debtor customers.
Customer Service / Customer Relationship Officer
Ecobank
01.2006 - 12.2013
- Managed customer relations on ongoing basis to maximize customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Made customers aware of current and new programs and services.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintain and manage relationships with clients towards ensuring the bank maximises the value of the relationships.
- Understand and resolve client issues and complaints in a prompt and professional manner.
- provide excellent service to maintain positive reputation for the bank.
- Grow the bank business by identifying new sales and business development opportunities.
- Develop financial plans for clients covering cash management, finances and investments
- Deposit liability generation
- Credit analysis, processing and management
Education
Post Graduate Diploma - Business Management -
University of Calabar
Higher National Diploma - Business Administration and Management -
Federal Polytechnic Idah, Kogi
Skills
- Customer Service
- Sales
- Excellent Written and Oral Communications Skills
- Negotiation Skills
- Problem Solving Skills
- Process Improvement
- Credit Analysis
- Team Collaboration
- Business Development
- Reports Documentation and Analysis
- Operations
- MS Office (Outlook, word, Powerpoint, Excel, Teams)
Skills And Techniques
- Customer service
- Sales
- Excellent written and oral communication skills
- Negotiation skills
- Problem solving skills
- Process improvement
- Reports documentation and analysis
- Operations
- MS Office (Outlook, Word, PowerPoint, Excel, Teams)
- Language Proficiency (English)
Timeline
Personal Banking Associate
Ecobank
01.2018 - Current
Sales and Marketing Officer
Ecobank
01.2017 - 12.2017
Customer Service / Customer Relationship Officer
Ecobank
01.2006 - 12.2013
Post Graduate Diploma - Business Management -
University of Calabar
Higher National Diploma - Business Administration and Management -
Federal Polytechnic Idah, Kogi
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