RESHMA PERSAD-KOKARAM
Innisfil,ON
Summary
Personal Banking Associate Hardworking, dedicated employee looking to enhance my career and move forward.
Knowledgeable Desired Position with background in personal banking. Developed strong client relationships and facilitated seamless banking transactions. Demonstrated expertise in financial product recommendations and exceptional customer service.
Overview
12
12
years of professional experience
Work History
PERSONAL BANKING ASSOCIATE
01.2021 - Current
- Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, online banking as well as Lobby Leadership.
- Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
- Participate in the timely and accurate completion of business processes and procedures
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
CUSTOMER EXPERIENCE ASSOCIATE
TD CANADA TRUST
01.2014 - 01.2021
- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities.
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Education
Medical Office Administration - undefined
Everest College
Skills
- Ensure all due diligence are met (KYC, KYT etc)
- Assume responsibility for in order to minimize risk by complying with all td regulations
- Daily contribution to LEI as seen on scorecard to enhance Customer Service
- Using good judgment in handling confidential information
- Call management appointment booking
- Continuous Learner
- First time right problem solver
- Branch operations
- Cash handling accuracy
- Credit analysis
- Anti-money laundering
- Client retention strategies
- Portfolio management
- Loan processing
- Financial product sales
- Transaction processing
- Investment advising
- Debt management
- Cross-selling proficiency
- Digital banking platforms
- Customer service
- Team collaboration
- Creative thinking
- Verbal and written communication
- Money handling
- Cash handling
- Customer Service-oriented
- Relationship building
- Teller experience
- Analyzing data
- Developing customer relationships
- Self-motivated nature
- Account openings
- Documentation skills
- Cash management
- Employee motivation
- Know your customer
- Cross-selling expertise
- Staff management
- Teller support
- Follow-up skills
- Educating clients
- Resourcefulness
- Reviewing documents
- Consumer banking
- Risk management policies
- Meeting sales goals
Languages
English
Professional Working
Timeline
PERSONAL BANKING ASSOCIATE
01.2021 - Current
CUSTOMER EXPERIENCE ASSOCIATE
TD CANADA TRUST
01.2014 - 01.2021
Medical Office Administration - undefined
Everest College