Ana Sun
Thornhill,ON
Summary
I am working in banking industry over 2 years, professional experienced in problem solving and customer service. Currently I am a personal banking associate, in-depth product knowledge. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
4
4
years of professional experience
Work History
Personal Banking Associate
Toronto-Dominion Bank
Richmond Hill, ON
07.2023 - Current
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Advised customers on bank products, services and financial options.
- Achieved or exceeded personal sales goals on consistent basis.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Customer Experience Representative
Toronto-Dominion Bank
Markham, Ontario
12.2021 - 06.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
- Promoted available products and services to customers during service, account management and order calls.
- Excelled in exceeding daily credit card application goals.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
Customer Service Representative
FOODHWY
Toronto, ON
02.2020 - 04.2021
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Mentored new employees on procedures and policies to maximize team performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - MATERIAL ART AND DESIGN
OCAD University
Toronto, ONSkills
- Communication-addressed clearly with specific information
- Time management-Arranged with work, punctuality,
- Computer Skill-proficient in using MS Office ( PowerPoint,Word, Excel )
- Team work-assisted with partners, increasing work efficiency
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Critical Thinking
LANGUAGES & COMMUNITY INVOLVEMENT
Language: Mandarin and English
Timeline
Personal Banking Associate
Toronto-Dominion Bank
07.2023 - Current
Customer Experience Representative
Toronto-Dominion Bank
12.2021 - 06.2023
Customer Service Representative
FOODHWY
02.2020 - 04.2021
Bachelor of Arts - MATERIAL ART AND DESIGN
OCAD University
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