Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Revathy Rangaraju

Halifax,NS

Summary

Motivated professional with 5 years of experience in personal banking, a certification in data science, and a strong foundation in mathematics. Seeking to leverage analytical skills, technical proficiency, and problem-solving abilities to transition into a Data Scientist role. Eager to contribute to data-driven decision-making and advanced analytical projects.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Banking Associate

TD Bank
10.2020 - Current
  • Supported colleagues during peak periods as needed, fostering a positive team environment conducive to achieving shared goals.
  • Enhanced customer satisfaction by providing personalized banking solutions tailored to individual needs.
  • Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.
  • Increased client retention through exceptional relationship-building and proactive problem-solving skills.
  • Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
  • Promoted financial literacy among clients by conducting educational workshops on budgeting, credit management, and investment strategies.

Customer Service Representative

HGS - Hinduja Global Solutions
05.2020 - 07.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Assitant Branch Manager

Federal Bank
10.2017 - 12.2018
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Generated financial and operational reports to assist management with business strategy.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

Education

Diploma Program - Data Science

Cognitech
Chennai,India
05.2024

Master of Science - Mathematics

University of Madras, India
TamilNadu, India
05.2017

Bachelor of Science - Mathematics

University of Madras
TamilNadu, India
05.2015

Skills

Programming Languages: Proficient in Python

Database Querying: Experienced in SQL for querying and managing databases, experienced with joins and subqueries

Machine Learning Algorithms: Knowledgeable in machine learning algorithms including regression, classification, and clustering

  • Statistical Concepts: Solid understanding of statistical concepts such as hypothesis testing, confidence intervals, and other inferential statistics
  • Data Visualization Tools: Basic knowledge of visualization tools like Matplotlib, Seaborn and Power BI
  • Skills in negotiating with clients and resolving conflicts
  • Report Writing: Ability to create detailed reports and documentation based on data analysis and research findings, useful for academic research and professional presentations

Adaptable to new skills and Flexible

Languages

English
Full Professional
kannada
Native or Bilingual
Tamil
Native or Bilingual
Hindi
Elementary

Certification

  • Investment Funds in Canada, Canadian Securities Institute

Timeline

Personal Banking Associate

TD Bank
10.2020 - Current

Customer Service Representative

HGS - Hinduja Global Solutions
05.2020 - 07.2020

Assitant Branch Manager

Federal Bank
10.2017 - 12.2018

Diploma Program - Data Science

Cognitech

Master of Science - Mathematics

University of Madras, India

Bachelor of Science - Mathematics

University of Madras

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Revathy Rangaraju