ABDULHAMEED MADI

• Deliver personalized financial advice and product recommendations in alignment with TD’s Appropriate Product Assessment (APA) standards
• Exceeded Monthly sales and referral targets by identifying opportunities in credit, savings and lending solutions.
• Supported over 50 new-to-bank clients, assisting with account openings, credit applications, and digital banking setup.
• Collaborate with Financial Advisors and team members to achieve branch performance goals and enhance client experience.
• Recognized by management and clients for outstanding customer service, professionalism, and strong product knowledge.

Key Marketing Applications:

• Applied relationship marketing principles to increase client trust and retention.
• Utilized data insights to design personalized service experiences.
• Strengthened brand loyalty through ongoing relationship management.

• Supervised daily restaurant operations, overseeing staff performance, customer service quality, and inventory management.
• Increased sales revenue & order efficiency by optimizing upselling techniques, workflow processes, and service speed.
• Trained and developed new employees, ensuring a customer-first approach and compliance with food safety protocols.
• Managed customer relations, handling special requests, resolving complaints, and enhancing overall guest satisfaction.
• Implemented cost-control strategies that improved inventory accuracy and reduced waste, maximizing profitability.

Key Marketing Applications:

• Created and managed local advertising and brand campaigns.
• Used customer feedback analytics to optimize menu and service strategies.
• Maintained a consistent brand identity through messaging and presentation.

• Delivered specialized knowledge of mobility, internet, and home security products, ensuring customers received accurate and up-to-date insights.
• Consistently surpassed sales targets by implementing tailored recommendations, boosting revenue through effective presentations and consultations.
• Managed high-volume customer inquiries via phone and email, addressing account issues, service upgrades, and general concerns.
• Provided swift and efficient resolution to customer concerns, ensuring high satisfaction ratings and strong brand loyalty.

Key Marketing Applications:

• Implemented market research insights to position services effectively.
• Strengthened brand awareness through field marketing and customer education.
• Used CRM analytics to assess campaign success and adjust strategies in real time.

• Delivered exceptional in-store customer experiences aligned with H&M’s global marketing and branding standards.
• Supported visual merchandising and product placement to boost sales and enhance brand presentation.
• Assisted customers with styling recommendations based on seasonal collections.
• Collaborated with team members to exceed daily sales and service goals.
• Recognized by management for outstanding teamwork, adaptability, and customer focus.

Key Marketing Applications:

• Applied visual merchandising principles to create brand-consistent displays.
• Gathered customer preference data to inform future promotions.
• Strengthened brand consistency through clear communication and styling alignment.