Over one (4) year of progressive experience in sales, customer service, relationship management, policies and cash management. A self-initiator with strong organizational, planning, teamwork and time management skills. Strong communication (oral and written), presentation, analytical and critical thinking skills. Strong interpersonal skills to work effectively as a team player with all levels of internal/external bodies and senior management. Able to build, maintain and manage strong relationships. Strong knowledge of MS Office software applications: Word, Excel, Power Point, and Outlook. Expert in modifying complex technical information for multiple audiences.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Customer service
Complaint resolution
Customer relationship management (CRM)
Problem-solving
Training and mentoring
Workflow management
Schedule coordination
Customer relations
Product knowledge
Team building
Escalation handling
Excellent time management skills