Summary
Overview
Work History
Education
Skills
Timeline
Generic

SULAMAN SYED

Customer Service Manager
Mississauga

Summary

Over one (4) year of progressive experience in sales, customer service, relationship management, policies and cash management. A self-initiator with strong organizational, planning, teamwork and time management skills. Strong communication (oral and written), presentation, analytical and critical thinking skills. Strong interpersonal skills to work effectively as a team player with all levels of internal/external bodies and senior management. Able to build, maintain and manage strong relationships. Strong knowledge of MS Office software applications: Word, Excel, Power Point, and Outlook. Expert in modifying complex technical information for multiple audiences.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Customer Service Manager

Walmart Canada
06.2023 - Current
  • Successfully reached beyond personal sales goal every quarter attributing to overall branch success
  • Communicated with clients to better understand objectives and build rapport
  • Offered sound product advice based on client requirements
  • Adhered to policies and procedures setup by management to minimize risk
  • Complete inventory reconciliation, completing reports related to new stock and remaining supplies in the store
  • Maintained strong relationships with team leaders and different departments, working together to complete tasks
  • Train new employees on procedures, product knowledge and customer service

Sales Associate

Green Press
08.2023 - 01.2024
  • Conduct market research to identify potential customers and new market opportunities
  • Build and maintain strong relationships with existing customers to ensure their needs are met
  • Develop and implement sales strategies to meet or exceed sales targets
  • Present and promote the company's juice products to prospective clients

Cashier

Walmart Canada
11.2020 - 06.2023

Assistant Soccer Coach

Mississauga Youth Soccer League
05.2018 - 08.2018
  • Coordinated with team to schedule practices, tournaments and meetings
  • Interacted with team members, addressing questions and concerns
  • Communicated with head coaches and suggested improvements

Education

Advanced Diploma - Business Management

George Brown College
09.2021 - Current

High School Diploma - undefined

Our Lady of Mount Carmel Secondary School

Skills

Customer service

Complaint resolution

Customer relationship management (CRM)

Problem-solving

Training and mentoring

Workflow management

Schedule coordination

Customer relations

Product knowledge

Team building

Escalation handling

Excellent time management skills

Timeline

Sales Associate

Green Press
08.2023 - 01.2024

Customer Service Manager

Walmart Canada
06.2023 - Current

Advanced Diploma - Business Management

George Brown College
09.2021 - Current

Cashier

Walmart Canada
11.2020 - 06.2023

Assistant Soccer Coach

Mississauga Youth Soccer League
05.2018 - 08.2018

High School Diploma - undefined

Our Lady of Mount Carmel Secondary School
SULAMAN SYEDCustomer Service Manager