Whitney Moroz
Winnipeg
Summary
Dynamic retail professional with extensive experience at Walmart Canada, excelling in leadership and team development. Proven track record in enhancing customer service and implementing effective inventory control strategies, resulting in improved operational efficiency. Skilled in performance metrics and compliance management, fostering a culture of excellence and accountability.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Walmart Canada
06.2014 - Current
- Supervised, trained and developed a team of store associates in a fast-paced retail environment, ensuring exceptional customer service and adherence to company policies.
- Coordinated and managed daily operations, including inventory control, staffing, merchandise availability and overall customer experience.
- Implemented and executed targeted merchandising strategies that enhanced sales and profitability by aligning corporate initiatives with the specific needs and preferences of the local demographic.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Analyzed store performance data to identify trends, vulnerabilities, and potential risks, and developed targeted strategies for improvement.
Front End Manager
Walmart Canada
08.2011 - 06.2014
- Led front-end operations, overseeing cashiers and customer service associates, to ensure a seamless customer experience while maintaining operational efficiency.
- Monitored and audited cash handling procedures, ensuring all transactions adhered to Walmart’s financial guidelines.
- Developed and implemented targeted loss prevention strategies at the front end, providing training on theft detection and mitigation.
- Enforced compliance with front-end safety protocols and addressing any suspicious or fraudulent activity swiftly and effectively.
- Collaborated with local and national charitable organizations to support community initiatives and drive impactful corporate social responsibility efforts.
Hourly Associate
Walmart Canada
05.2006 - 08.2011
- Provided exceptional customer service by greeting customers, answering inquiries, and assisting with product selection, ensuring an outstanding shopping experience.
- Accurately processed transactions using POS systems, handling cash, credit, and returns while maintaining a high level of accuracy and compliance with store policies.
- Executed backend operations routines, including inventory management, claims disposition, and direct-to-store delivery receipt.
- Completed daily accounting reconciliation and prepared reports for management review and analysis.
Education
High School Diploma -
Ashern Central High School
Ashern, Manitoba06-2004
Skills
- Leadership and Team Development
- Inventory Control and Management
- Customer Service Excellence
- Compliance Management
- Performance Metrics & Reporting
- Attention to Detail
Accomplishments
- Led Manitoba's Ethics and Compliance Program
Mentored and guided teams in executing the company’s ethics and compliance initiatives, ensuring successful adherence to regulatory standards. Fostered a culture of integrity through hands-on leadership, empowering others to confidently navigate compliance challenges and uphold ethical standards throughout the organization. - Achieved Consistent YoY Improvements in AES Results
Delivered measurable improvements in Annual Employee Survey (AES) results, driving continuous year-over-year growth in employee engagement, satisfaction, and overall performance
Languages
English
Timeline
Assistant Manager
Walmart Canada
06.2014 - Current
Front End Manager
Walmart Canada
08.2011 - 06.2014
Hourly Associate
Walmart Canada
05.2006 - 08.2011
High School Diploma -
Ashern Central High School