Mehwesh Qureshi
Brantford
Summary
Detail-oriented and highly organized professional with extensive experience in customer service management, office support, and administrative operations. Strong ability to coordinate daily workflows, resolve inquiries, and support team efficiency. Known for exceptional communication, problem solving skills, and the ability to work effectively in fast paced work environments.
Overview
11
11
years of professional experience
Work History
E-Commerce Department Manager
Walmart Canada
01.2023 - Current
- Led departmental operations to improve workflow efficiency and productivity.
- Complete Back Office Setup, including reviewing future grocery order summaries, daily pickup reports, and confirming daily orders.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Customer Service Manager
Walmart Canada
01.2018 - 12.2022
- Led customer service team to enhance satisfaction through effective training and performance evaluation.
- Implemented process improvements, increasing operational efficiency and reducing response times for customer inquiries.
- Mentored staff on best practices in customer engagement, resulting in improved team performance and morale.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Accounting Office Associate
Walmart Canada
09.2015 - 12.2017
- Managing all store funds including cash registers, ATM’s, self-checkouts and vending machines through accurate cash handling and record keeping ensuring financial integrity and security. It is important to communicate shortages to Management, monitor areas for shrink, and maintain a safe and secure work environment in compliance with Company policies and procedures.
Before and After School Program - Assistant
YMCA
09.2014 - 02.2016
- Planning and assisting the supervisor in implementing and facilitating a quality before and after school program for children 4-13 years of age that fosters their curiosity based on their individual needs and interests. As well, following the Child Care and Early Years Act requirements and the YMCA’s policies and procedures.
Education
Bachelor of Arts - English
Wilfrid Laurier University
Brantford, ON04.2015
Human Resources Management (Post Graduate) - undefined
Conestoga College
Brantford, ON05.2020
Skills
- Excellent interpersonal and phone communication skills
- Strong ability to work autonomously as well as in team setting
- Time management ability
- Strong verbal and written communication skills
- Adaptability
- Customer and client service
- Scheduling and calender coordination
- Cash handling, audits, and financial accuracy
- Data entry & database management
- Workplace safety and compliance awareness
- Problem solving and conflict Resolution
Timeline
E-Commerce Department Manager
Walmart Canada
01.2023 - Current
Customer Service Manager
Walmart Canada
01.2018 - 12.2022
Accounting Office Associate
Walmart Canada
09.2015 - 12.2017
Before and After School Program - Assistant
YMCA
09.2014 - 02.2016
Human Resources Management (Post Graduate) - undefined
Conestoga College
Bachelor of Arts - English
Wilfrid Laurier University