Esther Tengue
Mississauga
Summary
Dynamic university student with a strong foundation in leadership, customer service, and communication, complemented by keen attention to detail and adaptability in high-pressure environments. Proven ability to manage and lead teams effectively, having successfully implemented process improvements that enhanced operational efficiency and team productivity. Recognized for strong problem-solving skills and the ability to drive team success through strategic communication and collaboration. Eager to leverage professionalism, teamwork, and exceptional service in a customer-focused role to contribute positively to organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Airriderz
11.2022 - Current
- Assisted team in daily operations and tasks to ensure smooth workflow.
- Learned safety protocols for workplace compliance and risk mitigation.
- Supported senior staff in monitoring inventory levels and replenishment processes.
- Participated in training sessions to enhance operational knowledge and skills.
- Collaborated with colleagues to maintain cleanliness and organization of work areas.
- Adapted quickly to changing tasks and priorities within the work environment.
- Engaged with customers to address inquiries and enhance service experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Youth Ambassador
Erin Mills Youth Center
01.2020 - 06.2025
- Facilitated workshops to engage youth in community development initiatives.
- Developed outreach programs that increased participation among local young people.
- Collaborated with schools and organizations to promote youth advocacy efforts.
- Mentored peers in leadership skills and community involvement strategies.
Emergency Room Volunteer
Credit Valley Hospital
04.2024 - 07.2024
- Assisted medical staff in triaging patients, ensuring efficient flow and priority care.
- Maintained cleanliness and organization of patient areas to promote safety and comfort.
- Supported patient intake by gathering medical histories and documenting information accurately.
- Collaborated with healthcare teams to facilitate communication between patients and providers.
- Implemented feedback from staff to improve volunteer operations within the emergency room.
- Enhanced patient comfort by providing compassionate care and emotional support during their emergency room visits.
Receptionist/Pharmacy Assistant
Reflex Medical Clinic
09.2023 - 03.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organized filing system for client records and correspondence.
- Provided administrative support to team members, enhancing office workflow efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Implemented office supply inventory system, reducing waste through careful tracking of usage.
Education
Bachelor of Science - Health Sciences
University of Windsor
Windsor05-2029
High School Diploma -
Loyola Catholic Secondary School
Mississauga, ON06-2025
Skills
- Customer Service/ Communication Skills
- Provides exceptional customer service with active listening and strong problem-solving skills
- Communicates professionally with guests, families, and team members
- Experienced in cash handling, POS system, stocking, and product display
- Quickly learns new procedures and applies them effectively
- Strong written and verbal communication skills
- Teamwork Skills
- Works confidently both independently and in team settings
- Reliable and collaborative team member with a positive attitude
- Experienced supervisor capable of leading groups and managing conflicts calmly
- Excellent attention to detail and ability to follow procedures carefully
- Organizational Skills
- Training and mentoring
- Goal oriented
- Staff management
- Strong time management, multitasking, and prioritization skills
- Thrives in fast-paced environments and remains calm under pressure
- Physically capable, adaptable, and comfortable standing for extended periods
- Excellent attention to detail and ability to follow procedures carefully
- Professionalism
- MS Word, basic Photoshop, keyboard, good typing skills, and internet
Accomplishments
- Promoted to supervisor at Airriderz
- Valedictorian, class of 2025
- Completed 700+ volunteer hours across medical, community, and youth programs
- Coordinated and led parties/events of 10-45+ guests
- Assisted 100+ customers per day during peak business hours
- Supported emergency room operations in a high-pressure hospital environment
Languages
English
Full Professional
Ewe
Full Professional
Twi
Professional Working
Certification
- First aid and CPR
- WHMIS
- Customer service/ workplace training (airriderz)
Timeline
Emergency Room Volunteer
Credit Valley Hospital
04.2024 - 07.2024
Receptionist/Pharmacy Assistant
Reflex Medical Clinic
09.2023 - 03.2024
Supervisor
Airriderz
11.2022 - Current
Youth Ambassador
Erin Mills Youth Center
01.2020 - 06.2025
Bachelor of Science - Health Sciences
University of Windsor
High School Diploma -
Loyola Catholic Secondary School
Health-Field Ready
I am interested in pursuing a career in healthcare and bring experience supporting families, mentoring youth, and working in fast-paced environments. My background in leadership, community service, and communication helps me adapt quickly and stay calm under pressure.