Lajja Patel
Kitchener,Canada
Summary
Detail-oriented and organized Office Administrator with strong multitasking, communication, and problem-solving skills, seeking to contribute to an efficient and positive workplace environment. Committed to supporting daily operations, managing administrative processes, and enhancing team productivity through professionalism and attention to detail.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Walmart Canada
08.2020 - Current
- Supervise and support front-end associates to ensure efficient and friendly customer service.
- Handle customer inquiries, complaints, and returns professionally to maintain satisfaction and loyalty.
- Manage cash registers, oversee daily cash handling, and reconcile till discrepancies.
- Train, motivate, and schedule front-end team members to maintain coverage and performance standards.
- Monitor checkout lines and ensure smooth flow to reduce wait times and enhance shopping experience.
- Ensure company policies and procedures are followed regarding refunds, price overrides, and discounts.
- Collaborate with department managers to resolve operational or customer-related issues promptly.
- Prepare daily sales reports and assist with audits or store performance metrics.
- Support onboarding and continuous coaching of cashiers and service associates.
- Maintain cleanliness and organization of the front-end area in line with store standards.
- Promote Walmart’s customer-first culture by leading through example and positive communication.
- Assist in implementing promotions, loyalty programs, and store events.
- Uphold safety, loss prevention, and compliance standards across the service area.
Office Administrator
CSA TRANSPORT
09.2023 - 07.2025
- Oversee daily office operations to ensure smooth workflow and efficient task management.
- Manage schedules, appointments, and meeting coordination using digital tools like Google Workspace or Microsoft 365.
- Maintain organized filing systems—both digital and physical—for easy document access and compliance.
- Handle correspondence, emails, and phone communication in a professional and timely manner.
- Support HR functions, including onboarding, attendance tracking, and employee record management.
- Prepare reports, invoices, and presentations with attention to accuracy and detail.
- Coordinate office supply inventory, vendor relations, and service contracts.
- Assist in budget tracking and expense management to support financial efficiency.
- Facilitate team communication and assist in planning office events or staff meetings.
- Support remote and hybrid work setups by managing virtual meeting tools (Zoom, Teams, Slack).
- Monitor and maintain office equipment, liaising with IT or service providers when needed.
- Uphold a positive workplace environment by promoting teamwork and effective communication.
- Identify process improvements and introduce digital solutions to enhance productivity.
- Ensure confidentiality and data security in handling employee and company information.
Technical Support Specialist (Apple)
Kelly Services
01.2021 - 03.2022
- Provide exceptional technical support to Apple customers via phone, chat, or in-person interactions.
- Diagnose and resolve hardware, software, and network-related issues on macOS, iOS, and Apple devices.
- Guide customers through troubleshooting steps and product setup to ensure seamless user experiences.
- Maintain deep product knowledge of Apple devices, applications, and services (iCloud, iTunes, Apple ID, etc.).
- Document customer interactions, technical issues, and solutions in the internal ticketing system.
- Collaborate with Tier 2/3 teams and Apple Engineers for complex issue escalations.
- Educate customers on best practices, software updates, and device optimization.
- Handle warranty, repair, and replacement processes according to Apple’s policies and procedures.
- Stay up to date on the latest Apple technologies, system updates, and product launches.
- Deliver excellent customer service by combining technical expertise with empathy and clear communication.
- Identify recurring issues and report trends to improve technical documentation and support processes.
- Support retail or corporate environments with system configurations, backups, and data transfers.
- Ensure compliance with Apple’s privacy, data protection, and security standards.
Education
Post-Graduate Diploma - Business Management
Conestoga College
Cambridge, ON01.2019
BBA - Business
BHAGWAN MAHAVIR COLLEGE OF MANAGEMENT
SURAT, GUJARAT06-2017
Skills
- Office Management & Administration
- Scheduling & Calendar Coordination
- Data Entry & Record Keeping
- Microsoft Office Suite & Google Workspace
- Communication & Interpersonal Skills
- Customer Service & Front Desk Support
- Time Management & Multitasking
- Problem Solving & Attention to Detail
- Team Collaboration & Coordination
- Confidentiality & Professionalism
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Office Administrator
CSA TRANSPORT
09.2023 - 07.2025
Technical Support Specialist (Apple)
Kelly Services
01.2021 - 03.2022
Customer Service Manager
Walmart Canada
08.2020 - Current
Post-Graduate Diploma - Business Management
Conestoga College
BBA - Business
BHAGWAN MAHAVIR COLLEGE OF MANAGEMENT