SINA NEJATINOGHANI
Victoria,BC
Summary
Personable Guest Services professional skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest management illustrated over 12 years of industry experience.
Overview
12
12
years of professional experience
Work History
Assistant Guest Services Manager
Chateau Victoria Hotel and Suites
12.2023 - Current
- Assist with Scheduling
- Collaboration with accounting department to receive/submit invoice, folios and commissions
- Assist reservation and revenue manager with reservation inquiries, group rates and booking
- Handling and resolving guest complaints, Assisting with hiring and on-boarding of new staff
- Overseeing operations at front both front desk and reservations office
- Support and handling of technical issues related to Moneris, Opera, Dormakaba, and Ambiance
- Enhancing guest satisfaction by promptly addressing and resolving their concerns and inquiries
- Streamlined front desk processes for improved efficiency and reduced wait times for guests
- Collaboration with housekeeping to ensure timely room turnover and optimal guest experience
- Managing reservations system, ensuring accurate bookings and seamless guest check-in process
Front Desk /Reservation Agent
Chateau Victoria hotel and suites
08.2021 - 11.2023
- Make and confirm reservations,
- First point of contact for both guests and staff in absence of management,
- Keep records of room availability and guests accounts, manually or using computers, Review accounts and charges with guests during checkout process,
- Verify customer credit, and establish how customer will pay for accommodation.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
Sales and CEO Assist
Millionarium SEO company
05.2018 - 05.2020
- Compile, transcribe, and distribute minutes of meetings, Open, sort, and distribute incoming correspondence.
- Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand, Forecast and track marketing and sales trends, analyzing collected data.
Front Office Manager
Boshra Hotel
04.2014 - 02.2018
- Developed detailed plans based on broad guidance and direction.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Defined clear targets and objectives and communicated to other team members.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Frontdesk Agent
Boshra Hotel
03.2012 - 04.2014
- Greet, register, and assign rooms to guests
- Transmit and receive messages, using telephones or telephone switchboards, Compute bills, collect payments, and make change for guests.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained clean and organized front desk areas to uphold polished company image.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Master of Arts in Tourism and Hospitality -
Royal Roads University
VICTORIA, BC11.2022
Master of Arts in Teaching English as a Foreign Language -
Ferdowsi University
Mashhad, Iran01.2019
Bachelor of Arts - English Literature
Ferdowsi University
Mashhad, Iran05.2015
Skills
- Guest services
- Hospitality
- Front desk
- Property Management Systems
- Office/team Management
- Guest relations
- Guest complaint resolution
- Hotel Management
- Hotel operations
- Task Delegation
- Computer Skills
- Customer Service
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Arabic
Professional Working
Timeline
Assistant Guest Services Manager
Chateau Victoria Hotel and Suites
12.2023 - Current
Front Desk /Reservation Agent
Chateau Victoria hotel and suites
08.2021 - 11.2023
Sales and CEO Assist
Millionarium SEO company
05.2018 - 05.2020
Front Office Manager
Boshra Hotel
04.2014 - 02.2018
Frontdesk Agent
Boshra Hotel
03.2012 - 04.2014
Master of Arts in Tourism and Hospitality -
Royal Roads University
Master of Arts in Teaching English as a Foreign Language -
Ferdowsi University
Bachelor of Arts - English Literature
Ferdowsi University
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