Abhinav Baburajan
Summary
Customer Service Professional with over 13 years of experience in customer service and management. Possesses a Master's Degree in Global Management from Royal Roads University and a Bachelor's Degree in Hospitality and Design Management from the University of Derby. Demonstrates proven expertise in managing restaurant operations, enhancing customer relations, overseeing hotel duties, and optimizing food & beverage services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Chateau Victoria Hotel & Suites
07.2021 - Current
- Ensured adherence to health, safety, and hygiene standards in food preparation
- Achieved high customer satisfaction and resolved complaints professionally
- Complied with regulations for alcoholic beverage service
- Estimated food and beverage costs and managed budget effectively
- Managed inventory, procured supplies, and conducted daily inspections
- Evaluated and scheduled maintenance for restaurant equipment
- Collaborated with chefs on menu creation and curated the bar menu
- Maintained sales records, tracked cash receipts, and prepared operations reports
- Managed staff scheduling and for optimal coverage and efficiency.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Customer Experience Department Manager
Walmart Canada
04.2020 - 07.2021
- Assigned associates to various Salesfloor areas and ensured compliance with break coverage
- Supported the Ecommerce Department Manager with Online Grocery & OMNI tasks
- Trained in Occupational First Aid (Level 1)
- Supervised assigned areas, managed merchandise zoning, and handled feature merchandise
- Adapted to freight flow and demand and recovered merchandise from Customer Service
- Assisted with Front End coverage and maintained housekeeping standards
- Trained and coached associates to enhance customer service
- Assisted customers with locating merchandise and responded to service requests
- Ensured adherence to emergency and safety procedures, including equipment safety and lockout/tag-out protocols
- Managed liquid and chemical spills properly.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
M Club Lounge Host
Marriott Hotels
03.2019 - 12.2020
- Delivered VIP service to Elite members and M Club guests, offering diverse Food and Beverage options in a sophisticated setting
- Greeted guests promptly with a friendly, customer-focused approach, ensuring a positive and accommodating experience
- Monitored M Club for seating availability and guest satisfaction
- Maintained cleanliness of public areas, including clearing tables after guest departure
- Anticipated and communicated replenishment needs to the kitchen team
- Provided additional Food & Beverage items as requested
- Completed opening and closing duties efficiently.
Restaurant Floor Manager
Boho - Bar/Restaurant
01.2018 - 12.2018
- Coordinated daily operations for both Front of House and Back of House
- Efficiently resolved customer complaints and ensured high product quality
- Supervised shifts, reviewed staff performance, and provided productivity feedback
- Estimated and managed inventory needs, including goods, utensils, and cleaning supplies
- Ensured compliance with sanitation and safety regulations
- Maintained and enhanced the restaurant's image and controlled operational costs
- Created detailed reports on revenue and expenses; promoted the brand through community events
- Trained staff in customer service and implemented policies for operational efficiency.
Customer Relations Manager
IMATE DESIRE FOOT CARE PRIVATE LIMITED
01.2017 - 01.2018
- Build relationships with key employees among customers
- Create plans to address clients' business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g
- Sales, engineers, senior management) to address customers' needs.
Shift Duty Manager
Feathers - A Radha Hotel
09.2016 - 01.2017
- Handling Customer concerns & feedback
- Creating & Designing Work Schedule in Front Office
- Scheduling and Conducting training Front Office Team
- Assisting the Front Office Manager with Daily Front Office Operations
- Handling cash and end of day closing procedures
- Maintaining a clean and sanitary environment.
Hotel Assistance Executive
Feathers - A Radha Hotel
05.2016 - 09.2016
- Serve guests by Welcoming, Performing Check-In and Check-Out
- Answering and Screening all incoming phone calls while providing basic information when needed
- Receive and sort daily mail/deliveries/couriers
- Maintain security by following procedures and controlling access
- Update appointment calendars and schedule meetings/appointments
- Coordinating the interview process with the Recruitment Team
- Inventory Management
- Good communication skill.
F&B Team Leader (Management Trainee Program)
Holiday Inn Hotel & Suites
01.2015 - 01.2016
- Assisting the Restaurant & Bar Manager with day-to-day operations of all Food & Beverage outlets
- Handling any escalated guest complaints
- Supervising, mentoring, and training the food & beverage team, ensuring a fun and energetic working environment
- Assist in the recruitment and induction of new team members
- Managing Banquet functions & Various Special Events
- Ensure those team members are briefed on all specials and standard menu items
- Ensure cleaning and maintenance of outlets, work areas, tableware, utensils, and other materials and equipment
- Completing & Approving regular bar & food inventories and daily requisition sheets.
Night Supervisor
Fassbind Hotels
07.2013 - 01.2014
- Guest Relations
- Online Reservation Systems (Allotments and Rates)
- Maintaining a clean and sanitary environment
- Completing routine store inventories
- Training new staff on proper protocols and customer service standards
- Coordinating with day management regarding on-going issues
- Generated spreadsheets detailing sales information.
Front Desk Agent (Overnight)
Hotel Trente Trois & Realty Capital S.A Residence
03.2012 - 08.2012
- Daily Check-in and Check Out
- Guest Relations & Concierge Services
- Night Auditing
- Update of Online Reservation Systems
- Handling Customer concerns & feedback
- Drafted invoices for Suppliers
- Maintaining a clean and sanitary environment.
Education
Business Administration and Management, General
Royal Roads University
Victoria, British Columbia, Canada01.2020
Bachelor of Arts (B.A.) - Hospitality and Design Management
University of Derby
01.2015
Bachelor of Arts (BA) - Hospitality Administration/Management
IHTTI School of Hotel Management
01.2015
High School Graduate - Computer Science
St. John's International Residential School
01.2011
Skills
Team Leadership
Team Building
Team Management
Inventory Management
Staff Management
Service Operations
Project Management
Customer Engagement
Computer Literacy
Front Office
Hospitality Management
Property Management Systems
Staff Scheduling
Menu development
Supervisory skills
Recruitment
Certification
- WSET Level 1 Award in Spirits
- WSET Level 2 Award in Spirits
- Certificate in Scotch Whisky
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Professional Working
French
Limited Working
Tamil
Native or Bilingual
Timeline
Restaurant Manager
Chateau Victoria Hotel & Suites
07.2021 - Current
Customer Experience Department Manager
Walmart Canada
04.2020 - 07.2021
M Club Lounge Host
Marriott Hotels
03.2019 - 12.2020
Restaurant Floor Manager
Boho - Bar/Restaurant
01.2018 - 12.2018
Customer Relations Manager
IMATE DESIRE FOOT CARE PRIVATE LIMITED
01.2017 - 01.2018
Shift Duty Manager
Feathers - A Radha Hotel
09.2016 - 01.2017
Hotel Assistance Executive
Feathers - A Radha Hotel
05.2016 - 09.2016
F&B Team Leader (Management Trainee Program)
Holiday Inn Hotel & Suites
01.2015 - 01.2016
Night Supervisor
Fassbind Hotels
07.2013 - 01.2014
Front Desk Agent (Overnight)
Hotel Trente Trois & Realty Capital S.A Residence
03.2012 - 08.2012
Business Administration and Management, General
Royal Roads University
Bachelor of Arts (B.A.) - Hospitality and Design Management
University of Derby
Bachelor of Arts (BA) - Hospitality Administration/Management
IHTTI School of Hotel Management
High School Graduate - Computer Science
St. John's International Residential School
- WSET Level 1 Award in Spirits
- WSET Level 2 Award in Spirits
- Certificate in Scotch Whisky
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