Kayla Black
Victoria,BC
Summary
Dynamic Banquet Manager with a proven track record at Hotel Grand Pacific, excelling in venue coordination and guest experience management. Expert in team delegation and success, I enhanced guest satisfaction through exceptional service and efficient operations for small and large-scale events. Committed to delivering memorable experiences while leading a dedicated team.
Overview
6
6
years of professional experience
Work History
Banquet Manager
Hotel Grand Pacific
10.2022 - Current
- Oversaw day-to-day operations of 10 event-room hotel with staff of 30+ employees.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Ordering, Inventory and shipping/ receiving
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for 500+ guest events.
- Opera billing and invoicing
- Event Bar closing cashout and counts
- Conducted post-event evaluations
- Staff Scheduling and Payroll
- Hiring, Training and Termination
- My secondary department was as Cafe Manager for the Courtyard Cafe (2k-3k Daily Sales)
Assistant Restaurant Manager
Bin 4 Burger Lounge
03.2019 - 10.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules for the FOH and bar team
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Daily deposits, cashout counts and tip distribution
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour or the "Late night" specials
- Kitchen and prep assistance
- Worked as a Bartender, experience with kegs and beer lines
- Takeout ordering system; Skip the dishes and Website Ordering
Education
Degree Certificate - Hospitality Management
Camosun College
Victoria, BC06-2019
Skills
- Venue coordination
- Guest experience management
- Team management
- Schedule coordination
- Weddings background
- Attention to detail
- Work Planning and Prioritization
- Inventory control
Timeline
Banquet Manager
Hotel Grand Pacific
10.2022 - Current
Assistant Restaurant Manager
Bin 4 Burger Lounge
03.2019 - 10.2022
Degree Certificate - Hospitality Management
Camosun College
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