Simran Nijjar
Vancouver,CA
Summary
Proven leader and efficient problem-solver, adept in schedule management and staff motivation, with a track record of enhancing customer satisfaction at The Victor. Excelled in training and mentoring, significantly improving team performance. Skilled in complaint handling, ensuring high standards in health inspections. Demonstrates a commitment to excellence and a results-driven approach, fostering a positive and productive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
The Victor
12.2023 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed restaurant opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Administrative Assistant
The Victor
09.2021 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Established working relationships with clients by organizing various events.
Server
Honey Salt
09.2021 - 12.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Showshaa - The Modern Taproom
09.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Buffet Server
Zaiqa Restaurant
06.2019 - 09.2019
- Implemented creative ideas for improving buffet presentation, enhancing visual appeal for guests upon arrival.
- Monitored food quality on the buffet line, removing any subpar items and replacing them quickly to maintain high standards.
- Utilized strong communication skills when interacting with diverse clientele, ensuring that each guest felt welcome and valued upon entering the establishment.
- Supported fellow team members during high-traffic periods, promoting smooth operations and excellent customer service.
Administrative Receptionist
Datumpro Business Solutions Private Limited
10.2017 - 11.2019
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
- Maintained accurate records of visitor logs and security access cards, promoting a safe working environment for all employees.
- Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
Education
Associate of Arts -
University Canada West
Vancouver, Canada07.2021
High School Diploma -
Cambridge International School
Jalandhar, Punjab, India05.2018
Skills
- Schedule Management
- Training and mentoring
- Complaint Handling
- Staff Motivation
- Health Inspections
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Serving It Right
Timeline
Shift Supervisor
The Victor
12.2023 - Current
Administrative Assistant
The Victor
09.2021 - 09.2023
Server
Honey Salt
09.2021 - 12.2021
Server
Showshaa - The Modern Taproom
09.2019 - 03.2020
Buffet Server
Zaiqa Restaurant
06.2019 - 09.2019
Administrative Receptionist
Datumpro Business Solutions Private Limited
10.2017 - 11.2019
Associate of Arts -
University Canada West
High School Diploma -
Cambridge International School
Serving It Right
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