Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Quote
Work Preference
Timeline
Generic

Rachel Neo

Vancouver,Canada

Summary

Dynamic Shift Supervisor at Nu-Zone Entertainment with expertise in visitor monitoring and exceptional customer service. Proven ability to enhance operational efficiency and team performance through effective training and conflict resolution. Skilled in cash handling and POS management, consistently ensuring a safe and organized environment for both staff and guests.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Nu-Zone Entertainment
Richmond, BC
12.2024 - Current
  • Coordinated bookings to ensure precise timing for customer sign-ins.
  • Managed multi-line phone system, efficiently routing calls and documenting messages.
  • Monitored visitor access and maintained front desk security to enhance workplace safety.
  • Maintained detailed records for visitors, appointments, and administrative tasks.
  • Assisted with administrative functions, including filing, data entry, and invoice processing.
  • Provided exceptional customer service by promptly resolving guest inquiries.
  • Supported team members with various tasks and special projects as needed.
  • Ensured reception area remained clean and organized to uphold professional company image.

Shift Lead

Cafe Artigiano
Vancouver, BC
01.2024 - 11.2024
  • Delivered food and beverages to patrons, ensuring friendly service.
  • Provided guidance on food and drink selections to enhance dining experience.
  • Recorded and transmitted orders to kitchen and bar, noting dietary restrictions.
  • Maintained a pleasant atmosphere by preparing dining areas with decor and utensils.
  • Followed sanitation and safety policies to protect patrons and establishment.
  • Cleared tables, replenished utensils, and responded to patron needs promptly.
  • Handled payments accurately, issuing bills and processing transactions efficiently.

Barista

Blenz Coffee
Vancouver, BC
12.2020 - 06.2024
  • Provided customized drink preparation to meet customer preferences.
  • Operated espresso machines and grinders for optimal beverage quality.
  • Received morning goods to ensure inventory availability for service.
  • Maintained cleanliness, stocked supplies, and prepared for morning shifts.

Barista/Pearl Chef/Shift Supervisor

Xing Fu Tang Canada
03.2019 - 03.2021
  • Managed delivery services, including Skip the Dishes and Uber, for efficient operations.
  • Trained new staff in ordering and receiving processes to enhance team capabilities.
  • Prepared beverages tailored to customer preferences for optimal satisfaction.
  • Handcrafted pearls for menu items, ensuring quality and consistency.

Barista

Second Cup
Vancouver, BC
05.2017 - 03.2019
  • Served and crafted beverages according to customer preferences.
  • Utilized espresso machines and grinders for optimal drink preparation.
  • Received morning goods to ensure fresh inventory availability.
  • Maintained cleanliness, stocked supplies, and prepared for morning shift activities.

Education

High school diploma -

Kitsilano Secondary School
Vancouver, BC
06.2017

Skills

  • Cash handling and POS management
  • Customer service and support
  • Food production and handling
  • Bartending and barista skills
  • Inventory control and management
  • Shift management and team support
  • Conflict resolution techniques
  • Visitor monitoring and booking management
  • Record keeping and administrative support
  • Time management and workplace safety
  • Staff training and development

Certification

  • CPR Certification February 2025 to February 2027
  • First Aid Certification February 2025 to February 2027
  • FoodSafe Level 1 August 2021 to August 2025

Languages

Japanese - Beginner

Languages

Japanese
Limited

References

References available upon request.

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hours

Timeline

Shift Supervisor

Nu-Zone Entertainment
12.2024 - Current

Shift Lead

Cafe Artigiano
01.2024 - 11.2024

Barista

Blenz Coffee
12.2020 - 06.2024

Barista/Pearl Chef/Shift Supervisor

Xing Fu Tang Canada
03.2019 - 03.2021

Barista

Second Cup
05.2017 - 03.2019

High school diploma -

Kitsilano Secondary School

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Rachel Neo