Simranjeet Kaur

Supervise, co-ordinate and schedule the activities of staff who prepare, portion, and serve food.
• Ensure all cash handling procedures are upheld. Is accountable for store funds while running a
shift.
• Established methods to meet work schedules.
• Maintained records of stock, repairs, sales, and wastage and conducted daily inventory.
• Trained staff on job duties and safety procedures. Also trained new staff members on core
positions.
• Ensured that food and service meet quality control standards.
• Ensured Customer satisfaction by resolving regular general problems/escalations.
• Covered shifts in case of any absence of staff members.
• Prepared and modified Food orders items while considering customer needs & ingredient
preferences. Moreover, always planned for ingredients & supplies to prepare meal and
customer orders.
• Participated in different staff meetings to increase the sales volume and customer satisfaction at
store.

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.

• Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas.
• Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
• Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
• Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.