ANNA MANJU VYMELIL THOMAS

• Supervising daily shift and people management
• Trained new employees and delegated daily tasks and responsibilities.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

• Clinical case taking, collecting information about patient histories, current conditions and vital statistics to make accurate determinations about conditions.
• Maintained medical records accurately, ensuring proper documentation for future reference and continuity of care.
• Enhanced patient satisfaction with efficient and empathetic communication during consultations.
• Conducted physical examinations and provided routine and emergency medical care to patients.
• Educated patients about procedures, conditions, and medications.
• Managed time efficiently while balancing multiple responsibilities including administrative tasks, direct patient care, and professional development activities.
• Developed trusting relationships with patients by listening attentively to their concerns and addressing them promptly.
• Worked in fast-paced environments, collaborating team work, with versatility and self motivation

•Coordinating and supervising IT hardware asset deployment across 500 branches and administrative offices.
•Leading a 15-member IT support team and overseeing call support for IT hardware issues from branches and departments.
•Resolving branch escalation calls regarding hardware asset requirements and effectively coordinating teamwork.
•Assisting the IT head in strategic planning and budget management of the bank's IT hardware assets.
•Coordinating IT hardware purchase committee negotiation meetings and discussions.
•Maintaining regular correspondence with multiple vendors on behalf of the bank.
•Placing purchase orders with vendors, ensuring timely delivery of assets, and facilitating deployment to required centers.
•Authorizing vendor payments for IT hardware purchases on behalf of the bank.
•Reconciling bank fixed asset data and ensuring accurate tallying.

• Branch operational activities, customer service and client support
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• First level patient management, homeopathic case taking, patient record keeping and follow up
• Officer in charge of administration & management of the clinic, Public relation, appointment booking, patient allotment
• Educated patients about procedures, conditions and medications.
• Maintained medical records accurately, ensuring proper documentation for future reference and continuity of care.
• Collected information about patient histories, current conditions and vital statistics to make accurate determinations about conditions.
• Provided routine and emergency medical care to patients.
• Enhanced patient satisfaction with efficient and empathetic communication during consultations.
• Developed trusting relationships with patients by listening attentively to their concerns and addressing them promptly.

• First level patient management, homeopathic case taking, record keeping, Prescribing, patient support & follow up until disease recovery.