Sid Adlakha
Airdrie,AB
Summary
Hardworking employee enthusiastic about learning technology inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
21
21
years of professional experience
Work History
National Business Sales Advisor
Rogers Communications
03.2022 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Business Sales Consultant
Shaw Cable Systems
07.2017 - 03.2022
- Provide custom Fiber solutions to clients and offer enhance Smart solution for customer business needs
- Visit client's site to get clear snapshot of their business needs and assure them with one point of contact for their current and future business needs
- Collaborate with other team members on new projects and builds to expand our Shaw footprint and offer enhance services to the customer
- Work with high profile clients who own multiple sites and businesses
- Clients include Cannabis, Medical Clinics and Pharmacies
- Constantly achieved and exceeded targets with self-determination and support from leadership.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Utilized CRM software to track progress towards established goals accurately while maintaining up-to-date records of all client interactions.
Customer Solution Expert Business
Shaw Cable Systems
02.2016 - 06.2017
- Work as trusted advisor and provide the best possible solution to customers
- Work closely with team members and other departments towards team and individual goals
- Been constantly acknowledged by team and leadership for the most consistent performer since joining the team
- Assist new hires and co-workers with day to day operational questions including help with CBS, sales force and other tools to help team members exceed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Major Account Representative
Shaw Cable Systems
03.2013 - 11.2014
- Worked on bulk accounts like senior homes, condominiums, property managements firms and new home builders
- Work closely with team to provide best possible solution to customers
- Establish new client relation and renew exiting accounts
- Implemented Sales Force and data management.
- Negotiated contracts with decision-makers at large organizations, securing long-term business partnerships.
- Conducted win/loss analysis to identify areas for improvement and refine sales strategies for future engagements with major accounts.
Sales & Technical Support Specialist - Retail
Shaw Cable Systems
08.2010 - 03.2013
- Provide technical assistance and excellent customer service to all customers visiting any Calgary Retail branch
- Handle team escalations and audit service calls
- Work closely with team to provide best possible solution to customers
- First TSR hired in Calgary Retail setting to provide this additional support.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
Sales Specialist
T & T Honda
10.2007 - 08.2010
- Expertise in new and used vehicle sales, pricing strategies, client relations
- Research competitor's to better position Honda products and services
- Constantly upgrade sales skills via training.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Operations Manager
Hampton Inn by Hilton
01.2004 - 09.2007
- Planning and recruiting of manpower required for the operations and training
- Preparation of annual operating budgets for approval by the ownership
- Training, developing and expansion of client base
- Reviewing of revenue management reports and daily audit reports
- Cost control of all the departments, including labor cost as per the industry standard and monitoring, inventory rationalization, supervising accounts.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Project Management
Project Management Udemy
Canada12.2024
Post Graduation Diploma in Marketing Management -
Centennial College
01.2004
Cisco & Microsoft Professional Certification -
Institute of Network Technology
01.2003
Certification in Web Designing & 3D-Graphics -
Pentasoft Technologies
01.2002
Skills
- Sales experience
- Customer service experience
- Brand Awareness
- Building rapport
- Objection handling
- Sales Strategies
Languages
English
Native or Bilingual
Timeline
National Business Sales Advisor
Rogers Communications
03.2022 - Current
Business Sales Consultant
Shaw Cable Systems
07.2017 - 03.2022
Customer Solution Expert Business
Shaw Cable Systems
02.2016 - 06.2017
Major Account Representative
Shaw Cable Systems
03.2013 - 11.2014
Sales & Technical Support Specialist - Retail
Shaw Cable Systems
08.2010 - 03.2013
Sales Specialist
T & T Honda
10.2007 - 08.2010
Operations Manager
Hampton Inn by Hilton
01.2004 - 09.2007
Project Management
Project Management Udemy
Post Graduation Diploma in Marketing Management -
Centennial College
Cisco & Microsoft Professional Certification -
Institute of Network Technology
Certification in Web Designing & 3D-Graphics -
Pentasoft Technologies
References
Available on request.
Travelling, Music
Love travelling to new places and explore local culture. Enjoy instrumental music to relax.
References
Available on request.
Travelling, Music
Love travelling to new places and explore local culture. Enjoy instrumental music to relax.
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