Katrina Roesler
Smiths Falls,ON
Summary
Dynamic sales and management professional with a proven track record at Rogers Communications, excelling at relationship management and exceeding sales targets by 143%. Demonstrates exceptional proficiency in CRM tools and Microsoft Suite, alongside a passion for fostering meaningful connections. Recognized for adaptability, resourcefulness, and leadership in enhancing customer experiences and process improvements.
Overview
15
15
years of professional experience
Work History
National Business Sales Advisor
Rogers Communications
04.2023 - Current
- Starting with outbound/inbound leads - meeting needs of small to medium businesses up to 150 employees, proving success in building lasting relationships
- Performed at 143% of quota, positioning me as a top agent on a national sales team
- Recognized by leadership as being an engaged customer advocate - selected for multiple cross functional pilot programs with focus on improving processes
- Adaptable - A leader amongst my team, mentoring colleagues on new processes and technology
General Manager
Choice Hotels
09.2022 - 04.2023
- Implemented non-smoking policy - Improving environment for staff and customers while driving increased online reviews
- Maintained hotel reputation as a community partner by providing accommodations to vulnerable patrons seeking shelter
- Cultivated strong relationships with clients such as CP Rail, and local entertainment and tourism partners to ensure long-term success and loyalty
Personal Support Worker
Mapleview Lodge - Long Term Care
01.2010 - 09.2022
- Found passion for meaningful connection - supporting residents and family through vulnerable moments with compassion
- Assisted clients with their comprehensive daily living needs, prioritized their dignity and general well-being
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Held position on health and safety and employee engagement committees
Education
Level C CPR - CPR
St. John's Ambulance
Ottawa, ON09-2022
RYT 200 - Yoga Teacher
Yoga Alliance
Smiths Falls09-2015
Diploma - Nursing
St. Lawrence Lodge
Brockville, ON01-2010
Skills
- Relationship management - Driving return business
- Resourceful - Using tools, networking, and perseverance to reach and exceed targets
- Organized - Always prepared for any interaction
- Proficient in various CRM tools - Salesforce, Sales Loft, Maestro, Vision21, SGI, CBS
- Proficient in Microsoft suite of tools - Excel, PowerPoint, Outlook, Teams
Languages
Timeline
National Business Sales Advisor
Rogers Communications
04.2023 - Current
General Manager
Choice Hotels
09.2022 - 04.2023
Personal Support Worker
Mapleview Lodge - Long Term Care
01.2010 - 09.2022
Level C CPR - CPR
St. John's Ambulance
RYT 200 - Yoga Teacher
Yoga Alliance
Diploma - Nursing
St. Lawrence Lodge
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