Summary
Overview
Work History
Education
Skills
Recent Recognitions
Timeline
Generic

SHREYA KRISHNA

ON

Summary

Passionate Business Analyst and Functional Configurator with 5+ years of experience leading data analytics initiatives across SAP, Google Big Query, Salesforce, and other platforms. Spearheaded department-wide projects, delivering insight-driven reporting and streamlined processes. Recognized with multiple Homer Awards and Reviews for technical excellence, entrepreneurial spirit, problem solving and delivering solutions that enable strategic decisions.

Overview

5
5
years of professional experience

Work History

Sr. Business Analyst & Functional Configurator

The Home Depot Canada
08.2023 - Current
  • Empowering Data-Driven Decisions: Enabled strategic business decisions through insight-rich dashboards, metrics, and visualizations built in alignment with business stakeholders' priorities across Salesforce, CRM Analytics (CRMA), and Google Cloud. Delivered an automation and reporting solution using Einstein's Predictive AI, unlocking intelligent case categorization, resulting in 71 manual entry work hours savings per week.
  • Transforming Complex Data into Insights: Transformed a number of complex datasets into accurate, actionable insights using tools like CRM Analytics, BigQuery, Salesforce, ensuring data reliability.
  • Competitive Analysis: Conducted competitive analysis for case session tracking and desktop analytics, devised creative solutions and presented the findings to leadership driving informed technology and tooling decision-making.
  • Committed to Data Quality: Delivered high-quality data outputs- including omnichannel adoption reporting and generative AI success metrics- by going beyond the requirement scope and proactively identifying and resolving data leaks, bugs, and anomalies at the source. These efforts restored data integrity, ensured reliable analytics, and strengthened stakeholder trust.
  • Delivering under Pressure: Delivered the genai analytics implementation ahead of schedule, overcoming technical roadblocks, and navigating a new analytics environment with innovative workarounds. Delivered an ad hoc success metrics report amid shifting requirements, providing leadership with timely insights.

Technical Lead

The Home Depot Canada
01.2023 - 07.2023
  • Led the omni-channel data mapping, logic design, and implementation of data migrations and integrations from multiple sources with Salesforce, executed under tight timelines despite major challenges, delivering stakeholder value.
  • Delivered 15+ data pipelines between Salesforce and BigQuery, enabling needed operations, analytics, and regulatory compliance.
  • Initiated and presented technical data solutions, outlining the pros and cons of each solution, enabling informed and timely decision making.

Analyst & Functional Configurator

The Home Depot Canada
01.2020 - 12.2022
  • Designed and led the build of a custom analytics app solution, driving weekly alignment sessions, project planning, and stakeholder presentations to ensure visibility and progress. Achieved key milestones through cross-functional teamwork, including finalized data source, UX Hi-Fi desktop design, and Shell app deployment to Lower Life Cycle. Voluntarily built and presented the app architecture landscape, uncovering critical data flow questions, earning leadership recognition.
  • Improved pipeline stability and efficiency, collaborating closely with architects, and reduced rework by approximately 71%.
  • Delivered reporting and functional solutions in SAP Cloud for Customer.
  • Designed complex, curated BigQuery views, including mapping and logic from multiple raw sources, providing users with uniform metrics. These reports resulted in the business team saving more than 24 hours of manual work each week.

Education

Bachelor of Science– Biotech And Business -

University of Waterloo
Waterloo, ON
01-2020

Skills

Data Platforms & Tools:

CRM Analytics (CRMA)

BigQuery

Salesforce

SAP C4C

Tableau (trained)

Data Analytics & Engineering:

Data Logic & Integration Design

Transformation

Cleansing

Quality Assurance

Storage Optimization

Automation

KPI Tracking

Competitive Analysis

Languages:

SQL

SAQL

Business & Analytical Skills:

Requirements Gathering

Data Interpretation

Problem Solving

Critical Thinking

Effective Communication

Attention to Detail

Recent Recognitions

  • “Shreya has delivered exceptional work this past quarter, particularly in leading the development and delivery of Generative AI reporting. Shreya’s proactive approach, attention to detail, and ability to translate complex data into actionable intelligence have made a significant contribution to the team’s success.” — Amir Shirazi, Manager (June 2025 Performance Review)
  • “The Contact Centres Product team wanted to say thank you for your entrepreneurial spirit and your support with the Salesforce bot dialog extract. Even if SF indicated to us that it was not possible to obtain this extract, you persevere and figure out a way to support us in this request to enable bot analytic and ensure additional value to our customers.” — Mikael Chamberland, Product Owner (Nov 2024 Homer Award)
  • "Shreya has consistently demonstrated her exceptional skills as a data analyst. Her meticulous attention to detail, combined with her ability to pivot seamlessly between tasks, has proven invaluable to her team. Shreya's deep understanding of complex logic and her knack for in-depth analysis have enabled her to provide invaluable insights and support to her colleagues." — Sibil Samuel, Manager (Q3 2024 Performance Review)

Timeline

Sr. Business Analyst & Functional Configurator

The Home Depot Canada
08.2023 - Current

Technical Lead

The Home Depot Canada
01.2023 - 07.2023

Analyst & Functional Configurator

The Home Depot Canada
01.2020 - 12.2022

Bachelor of Science– Biotech And Business -

University of Waterloo

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SHREYA KRISHNA