Carol Farrier
West Kelowna
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new roles and achieve proficiency in record time.
Overview
20
20
years of professional experience
Work History
Various - HR, Back Office, Inventory Mgmt, Sales
The Home Depot Canada
12.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Responsible for daily bookkeeping, deposits, inventory management for all operational supplies, time administration, schedule writing, auditing and resolving all finance issues at store level.
- Training prime for back end operations positions
Custome Service Delivery Manager
TELUS Communications
04.2005 - 07.2012
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Coordinated with multiple departments to ensure seamless service delivery.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Served as primary interface for onboarding new personnel, providing educational support and ensuring that technicians had the resources required to succeed.
- Promoted career development.
- Provided safety training and worked to ensure safe work practices.
Education
BBA - Management, Accounting And Economics
Open University
Victoria, BCBusiness Administration Diploma - Management And Accounting
Okanagan College
Kelowna, BCHonors Academic Courses
Kelowna Seconday School
Kelowna, BCSkills
- Friendly, positive attitude
- Effective team collaboration
- Customer service
- Effective problem resolution
- Dependable and responsible
- Proficient in multitasking
- Strong organizational abilities
- Typing 35 wpm
Languages
Spanish
Elementary
French
Elementary
Software Skills
Expert in Microsoft and Apple word processing, spreadsheet and presentation software.
Extensive experience using SAP for HR, Inventory Management, Accounting
Ability to quickly adapt to new software.
Quickly learn and assist in training others to promote adaption to new applications.
Timeline
Various - HR, Back Office, Inventory Mgmt, Sales
The Home Depot Canada
12.2012 - Current
Custome Service Delivery Manager
TELUS Communications
04.2005 - 07.2012
BBA - Management, Accounting And Economics
Open University
Business Administration Diploma - Management And Accounting
Okanagan College
Honors Academic Courses
Kelowna Seconday School
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