Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rashmi Mani

Edmonton,AB

Summary

Dynamic Front Desk Receptionist at H & R Block Canada, adept at enhancing customer satisfaction through exceptional service and efficient appointment scheduling. Proven expertise in financial reconciliation and data entry, ensuring accuracy and confidentiality. Recognized for resolving customer issues promptly, fostering a welcoming environment, and maintaining organized office operations.

Overview

11
11
years of professional experience

Work History

Cashier Assistant

The Home Depot Canada
Edmonton, Alberta
04.2018 - Current
  • Checked out customers quickly but accurately ensuring all items are scanned properly.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Verified that all coupons were valid before processing them for payment.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Greeted customers and provided assistance in locating items.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.

Front Desk Receptionist

H & R Block Canada
Edmonton, Alberta
02.2015 - 04.2025
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Greeted customers warmly and made them feel welcome.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with scheduling appointments for clients and visitors.

Medical Office Assistant

Hys Centre Edmonton - Dr. Wangs Office
Edmonton, Alberta
10.2023 - 11.2024
  • Greeted patients and visitors in a professional and friendly manner.
  • Maintained a clean work environment by adhering to infection control protocols.
  • Accurately entered billing codes into the computer system for reimbursement purposes.
  • Processed referrals for specialist visits or diagnostic tests.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
  • Collected payments from patients for services rendered.

Bank Teller

Scotia Bank
Leduc, Alberta
01.2014 - 06.2014
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Provided assistance to other tellers during peak business hours as needed.
  • Educated customers about different types of banking services available at the branch.
  • Prepared reports on transaction activity for management review.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.

Education

GED -

MCG Careers College
Calgary, AB
06-2023

GED -

CDI College
Edmonton, AB
01-2015

Skills

  • Appointment scheduling
  • Time management
  • Data entry
  • Customer service
  • Financial reconciliation
  • Payment processing
  • Attention to detail
  • Confidentiality handling
  • Phone etiquette
  • Office administration
  • Office supplies ordering
  • Filing

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Medical Office Assistant

Hys Centre Edmonton - Dr. Wangs Office
10.2023 - 11.2024

Cashier Assistant

The Home Depot Canada
04.2018 - Current

Front Desk Receptionist

H & R Block Canada
02.2015 - 04.2025

Bank Teller

Scotia Bank
01.2014 - 06.2014

GED -

MCG Careers College

GED -

CDI College

Similar Profiles

CREATE PROFILE
Rashmi Mani