Dwiti Lala
Fort McMurray,Alberta
Summary
Developed strong organizational and coordination skills within fast-paced office environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier Assistant
Real Canadian Superstore
10.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer, ensuring accountability and accuracy in funds.
- Collaborated with team members to streamline checkout operations and reduce wait times.
- Implemented promotional displays to attract customer attention and increase sales.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Administrative Manager
Shreeji Inks
06.2025 - 09.2025
- Streamlined office operations by coordinating schedules and managing communications between departments.
- Implemented document management systems to enhance retrieval efficiency and maintain organization.
- Assisted in onboarding new employees, providing training on administrative processes and tools.
- Developed and maintained filing systems to ensure accurate record-keeping and compliance with regulations.
- Coordinated meetings, preparing agendas and minutes to support effective communication among team members.
- Evaluated administrative processes, identifying areas for improvement to optimize workflows and productivity.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Administrative Assistant
Syncrude Canada Ltd. (Edmonton Exchanger)
03.2025 - 04.2025
- Processed large volumes of documents, ensuring all were accurately formatted, scanned, and digitized for internal use.
- Verified scanned document quality and maintained an organized digital filing system.
- Entered and validated key information into company systems, supporting outage operations.
- Coordinated with supervisors and teams to track missing or incomplete records.
- Prepared reports, summaries, and templates for project documentation.
- Assisted with scheduling tasks, email correspondence, and internal communication.
- Organized and maintained electronic filing systems to enhance document retrieval efficiency.
- Coordinated meetings and logistics, ensuring timely communication among team members.
Office Coordinator
Syncabout Business Solutions
05.2024 - 03.2025
- Answered incoming phone calls, directed inquiries, and provided customer support with professionalism.
- Scheduled, confirmed, and managed meetings and appointments for managers and staff.
- Scanned and digitized physical records, organizing them into digital systems for easy retrieval.
- Maintained accurate records and filing systems to ensure compliance with company policies.
- Entered and updated employee and client information into databases.
- Prepared and proofread correspondence, reports, and administrative documents.
- Assisted with onboarding documentation for contract and temporary staff.
- Monitored office inventory, restocked supplies, and coordinated procurement processes.
- Produced weekly and monthly reports for management regarding office operations.
- Collaborated with different teams to resolve discrepancies in documentation or timesheets.
- Ensured timely reconciliation and submission of employee timesheets.
- Managed backlog of documents by prioritizing urgent administrative tasks.
- Supported overtime and shift transition processes by providing end-of-day updates.
- Coordinated scheduling and logistics for internal meetings and client appointments.
- Maintained office supplies inventory, ensuring timely replenishment to support daily operations.
Administrative Intern
Sigma Solve LTD
12.2023 - 03.2024
- Assisted in daily office operations including answering phones, emails, and visitor inquiries.
- Scanned, filed, and maintained employee, vendor, and client records for compliance.
- Prepared invoices, purchase orders, and billing documents with accuracy.
- Entered and updated data in company spreadsheets and databases.
- Coordinated with suppliers on stock, deliveries, and payment documentation.
- Supported scheduling of meetings and appointments for senior staff.
- Drafted correspondence, edited documents, and assisted with report preparation.
- Organized digital and physical files for easy retrieval and improved workflow.
- Assisted with backlog management of pending invoices and records.
- Worked with team members to improve efficiency of digital filing and reporting systems.
- Assisted in organizing and coordinating office events and meetings.
- Maintained accurate records and documentation for project tracking.
Education
Master of Science - Information Technology
GLS University
04.2024
Certificate - Medical Office Assistant
Keyano College
05-2026
Skills
- Document scanning expertise
- Database management skills
- Filing system management
- Proficient in Microsoft Office 365
- Professional email correspondence
- Appointment scheduling
- Attention to Detail & Accuracy
- Cross-functional coordination
- Customer engagement
- Detail-oriented data management
- Strong technical computer skills
- Clerical coordination
Accomplishments
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Scheduling - Organized technician schedule for customer jobs.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
Languages
English
Professional Working
Hindi
Professional Working
Certification
- Grand Finale round of State Level Hackathon February 2023
- Idea Presentation at University February 2022
- Held TechTalk at the University December 2019
Timeline
Cashier Assistant
Real Canadian Superstore
10.2025 - Current
Administrative Manager
Shreeji Inks
06.2025 - 09.2025
Administrative Assistant
Syncrude Canada Ltd. (Edmonton Exchanger)
03.2025 - 04.2025
Office Coordinator
Syncabout Business Solutions
05.2024 - 03.2025
Administrative Intern
Sigma Solve LTD
12.2023 - 03.2024
Master of Science - Information Technology
GLS University
Certificate - Medical Office Assistant
Keyano College