James Duong
Hamilton,ON
Summary
Reliable and upbeat customer service representative with a focus on promoting customer loyalty, satisfaction, and driving purchases through consultative techniques and attentive consideration of individual needs. Possesses a strong understanding of product merchandising, payment processing, and service offerings. Excels at building relationships and has exceptional organizational skills. Demonstrates a superior work ethic, consistently delivering top-notch service to every customer.
Overview
12
12
years of professional experience
Work History
Tool Rental Associate
The Home Depot Canada
01.2025 - Current
- Supplied information about rental items to inform customers of tool availability and operation.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
Special Services Associate
The Home Depot Canada
04.2021 - Current
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned employee of the month in November 2024 for exceeding customer service standard goals.
- Resolved accounting, order, and delivery issues.
- Enhanced sales by managing services such as credit card applications, installations, and home services referrals.
- Maintained up-to-date knowledge of product and service changes.
- Listened to customer needs and desires to identify and recommend optimal products.
Supervising Deputy Returning Officer (Technology)
Elections Ontario
02.2025 - 02.2025
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Organized election documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cashier
Longo's
02.2013 - 06.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained an accurate cash drawer, performed cash reconciliation at the beginning and end of shifts, and reported any discrepancies
- Worked with floor team and managers to meet wide range of customer needs.
Education
Office Administration
Mohawk College
Hamilton, ONHigh School Diploma -
Milliken Mills High School
Markham, ON06.2012
Skills
- Trustworthy performance
- Technical proficiency
- Conflict resolution strategies
- Adaptability and flexibility
- Information security
- Clear communication skills
- Skilled in utilizing CRM tools
- Accurate order management
- Timely follow-up communication
- Professional phone etiquette
- Upholding service quality standards
- Strategic task organization
Languages
English
Native or Bilingual
Vietnamese
Elementary
French
Limited Working
Timeline
Supervising Deputy Returning Officer (Technology)
Elections Ontario
02.2025 - 02.2025
Tool Rental Associate
The Home Depot Canada
01.2025 - Current
Special Services Associate
The Home Depot Canada
04.2021 - Current
Cashier
Longo's
02.2013 - 06.2014
Office Administration
Mohawk College
High School Diploma -
Milliken Mills High School
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