Derek Evans
Livermore
Summary
Customer-focused professional with 4+ years of experience in retail, order fulfillment, shipping, and customer service. Skilled in inventory management, order accuracy, problem-solving, and thriving in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Tool Rental Associate
HOME DEPOT
Livermore, CA
10.2023 - Current
- Assisted customers with tool rentals and equipment selection, ensuring smooth payment processes.
- Resolve customer issues while promoting additional products and services.
- Resolved customer issues and promoted additional products, enhancing overall customer satisfaction.
- Ensured safe operation and compliance with rental procedures, minimizing risks and maintaining equipment integrity.
Drive Up and Go Clerk/ Person in Charge
SAFEWAY
Livermore, CA
09.2022 - 09.2023
- Picked and packed online orders, ensuring accuracy for customer satisfaction.
- Delivered exceptional customer service, addressing and resolving customer concerns effectively.
- Processed refunds and coordinated curbside order deliveries, enhancing customer convenience.
- Oversaw daily store operations to ensure smooth functioning. as closing manager.
Sales and Service Customer Assistant
THE UPS STORE
Livermore, CA
02.2022 - 09.2022
- Processed and packaged customer orders, ensuring accuracy and timely delivery.
- Guided customers in selecting shipping options and retail products to meet their needs.
- Operated POS systems while managing and organizing inventory.
- Organized and stocked work areas to ensure efficiency.
General Merchandise
TARGET
Huntington Beach, CA
11.2020 - 01.2022
- Stocked merchandise to ensure inventory accuracy and availability for customers.
- Supported inbound and replenishment operations to optimize fulfillment processes.
- Stocked merchandise and maintained inventory accuracy.
- Maintained cleanliness and organization of sales and stock areas to enhance customer experience.
Education
Bachelor of Science - Communication Studies, Minor in Psychology
Oregon Institute of Technology
Klamath Falls, ORSkills
- Reliable execution
- Technical knowledge
- Dependability
- Safety procedures
- Product demonstration
- Customer service
- Inventory management
- Trustworthy performance
Timeline
Tool Rental Associate
HOME DEPOT
10.2023 - Current
Drive Up and Go Clerk/ Person in Charge
SAFEWAY
09.2022 - 09.2023
Sales and Service Customer Assistant
THE UPS STORE
02.2022 - 09.2022
General Merchandise
TARGET
11.2020 - 01.2022
Bachelor of Science - Communication Studies, Minor in Psychology
Oregon Institute of Technology