Shrey Nagpal
Edmonton,AB
Summary
A dedicated individual with extensive experience in leadership, business development, and technical solutions, I have a proven track record of driving growth and innovation. Skilled in developing web and mobile applications, along with a strong understanding of database management systems, I bring both business and technical expertise to the table. My ability to bridge the gap between technical teams and business needs enables me to optimize processes and deliver impactful solutions that drive success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart Canada
Edmonton, Alberta
01.2024 - Current
- As a Walmart Customer Service Manager, I am responsible for leading the customer service team to ensure exceptional service and support. I handle customer inquiries, resolved issues, and provided assistance with returns and complaints, always striving to exceed customer expectations.I play a key role in driving sales by promoting store promotions, and encouraging upselling.Additionally, I manage POS systems, ensuring accurate and efficient transactions while troubleshooting any issues. I oversee money handling procedures, including cash, credit, and return transactions, ensuring compliance with company policies and accuracy in all financial dealings.
Administrative Assistant
Deepak Enterprises
Nangal, Punjab,India
01.2020 - 01.2023
- As an Administrative Assistant, I played a vital role in supporting day-to-day operations while contributing to the growth of the business and sales. I managed schedules, coordinated meetings, and handled communications, ensuring smooth workflow across teams. I worked closely with the sales department, assisting with lead tracking, follow-ups, and preparing sales reports to help drive decision-making. I also supported business development initiatives by organizing events, facilitating client communications, and ensuring customer satisfaction. By maintaining a highly organized environment and proactively addressing administrative tasks, I helped streamline processes that contributed to business expansion and sales growth.
Education
Diploma - Compter Software Development
Northern Alberta Institute of Technology
Edmonton, None01-2025
Skills
- Administrative leadership
- Advertising and marketing
- Analytics reporting
- Crisis management
- Salesforce management
- Relationship building
- Customer service
- Data analysis
- Business development
- SCRUM Activities
Projects
Web Applications
- Student Registration and Payment processing- The Student Registration and Payment Processing application streamlines enrollment and payments, using a Python backend with RESTful APIs for seamless server-client communication. The frontend is developed in React Native for a responsive user experience. It utilizes Firebase and Firestore for secure authentication, while SQL is used for data storage and retrieval, supporting all CRUD operations. This solution efficiently handles student registrations, payment processing, and user management, providing a smooth and secure experience for both students and administrators.
- Weather Application-The Weather Application provides real-time weather updates with a simple and user-friendly interface. It is built using HTML, CSS, and JavaScript for styling and functionality. The app fetches live weather data through a REST API, allowing users to view current conditions, forecasts, and other relevant weather information. With its clean design and seamless data integration, this application offers an easy way for users to stay informed about the weather.
Mobile Applications
- LongRoutes- The LongRoutes app is designed to connect users with shared rides for long-distance travel, providing an easy and cost-effective way to get to distant places. Built using Dart/Flutter for a smooth and responsive user interface, the app offers a user-friendly experience for booking and managing rides. Firebase is used for secure authentication, ensuring a seamless login process, while Oracle serves as the backend database for efficient data storage and retrieval. By integrating APIs for real-time ride availability and other features, LongRoutes provides a convenient platform for users to find shared rides and plan their trips with ease.
Programming Languages
- C#
- JavaScript
- HTML
- CSS
- Java
- Jakarta EE
- ReactNative
- Flutter/Dart
- Python
Programming Enviroments
- .Net
- .NetCore
- Node.js
Databases
- SQL
- PostgreSQL
- Oracle
- MongoDB
- Firebase/Firestore
Technologies
- Microsoft office Suite
- GitHub
- Visual Studio
- Visual Studio Code
- IntelIlJ IDEA
- REST API
Certification
- ProServe
- Security service worker licence
- CPR + First-aid
Timeline
Customer Service Manager
Walmart Canada
01.2024 - Current
Administrative Assistant
Deepak Enterprises
01.2020 - 01.2023
Diploma - Compter Software Development
Northern Alberta Institute of Technology
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