Vishnu Ayillyath Keezhadath
London
Summary
Customer-focused professional with over two years of experience in retail and customer service. Adept at handling transactions, assisting clients with product inquiries, and ensuring a seamless customer experience. Passionate about transitioning into the banking industry and leveraging strong interpersonal and problem-solving skills to provide tailored financial solutions. Enthusiastic about learning banking operations and contributing to RBC's commitment to excellent client service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Produce Associate
Walmart Canada
01.2022 - Current
- Assisted customers with inquiries, delivering excellent service and ensuring a 95% customer satisfaction rate based on feedback.
- Handled cash and processed transactions efficiently, maintaining a 99.8% accuracy rate in POS operations.
- Resolved customer complaints professionally, ensuring a positive shopping experience and fostering long-term loyalty.
- Collaborated with cross-functional teams across multiple departments to streamline operations and improve efficiency.
Shipping/Front-end Associate
Encore Auction
01.2024 - 01.2025
- Processed payments accurately, including cash, credit/debit cards, and other payment methods, maintaining a 99.8% transaction accuracy.
- Coordinated with couriers to ensure timely deliveries, reducing delivery delays by 20% through improved communication.
- Maintained accurate financial records, identifying and reporting discrepancies promptly to ensure 100% compliance with company policies.
- Followed proper cash handling security protocols to prevent losses, safeguarding company assets.
Business Executive
Mahindra Finance
01.2021 - 11.2022
- Developed in-depth knowledge of each client's business through research and monthly on-site meetings, contributing to a 15% increase in client retention.
- Developed bottom-up forecasting plans for the territory, leading to 110% attainment of sales goals over a 12-month period.
- Cultivated long-term relationships by focusing on customers' unique needs and delivering tailored solutions.
- Participated in monthly training on the latest industry trends and products to enhance expertise and provide better client solutions.
Education
GED -
Fanshawe College
London, ON08-2024
BBA -
Kannur University
Kerala01-2021
Skills
- Client support
- Client relationship management
- Cash Handling
- Efficient processing of POS transactions
- Sales
- Personalized product advice
- Problem Solving
- Conflict Resolution
- Financial Services Knowledge
- Team Collaboration
- Leadership
- Effective communication
- Interpersonal Skills
- Adaptability
- Adaptability in dynamic settings
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Full Professional
Hindi
Full Professional
Certification
Customer Service Fundamentals (Coursera)
Microsoft Office Specialist (LinkedIn Learning)
Google IT Support Professional Certificate (Coursera)
Timeline
Shipping/Front-end Associate
Encore Auction
01.2024 - 01.2025
Produce Associate
Walmart Canada
01.2022 - Current
Business Executive
Mahindra Finance
01.2021 - 11.2022
GED -
Fanshawe College
BBA -
Kannur University
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