Wayne Norman
Edmonton,AB
Summary
Dynamic security professional with a proven track record at Comissionair Northern Alberta, excelling in incident reporting and customer service. Skilled in CCTV surveillance and maintaining safety through proactive threat detection. Recognized for effectively managing emergency situations and fostering a secure environment, ensuring peace of mind for clients and visitors alike. Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
34
34
years of professional experience
Work History
Security Officer
Comissionair Northern Alberta
03.2007 - 03.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Corrections Guard
British Columbia Corrections
01.1990 - 01.2007
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Maintained detailed logs of all security incidents, contributing to development of better prevention strategies.
- Collaborated with event organizers to plan and execute security measures for large gatherings, ensuring events ran smoothly without security breaches.
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Surveillance
- Superior customer service
Timeline
Security Officer
Comissionair Northern Alberta
03.2007 - 03.2024
Corrections Guard
British Columbia Corrections
01.1990 - 01.2007
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