Summary
Overview
Work History
Education
Skills
Certification
Tools Used
Languages Web
Companies
Projects
Languages
Timeline
Generic

Shiva Krishna Muthyala

Scarborough,Canada

Summary

Have 9+ years' of experience with 7+ as a certified Salesforce developer working in Salesforce CRM. Specialized in Salesforce customizations in apex, LWC, lightning, VF pages, triggers, flows, and Salesforce configurations. Responsible for providing technical solutions to client requirements, Salesforce technical designing, development, and support. Has got deep understanding of Salesforce architecture and delivered complex projects with very good quality. My work in Salesforce projects was recognized by leadership and received multiple appreciations from the client.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Salesforce Developer

Plative Inc
10.2022 - Current
  • Enhanced user experience by designing and implementing Salesforce features according to client requirements.
  • Streamlined data migration processes for smoother system integration, reducing time spent on manual tasks.
  • Developed custom applications with Apex code and Visualforce pages for improved functionality.
  • Collaborated with cross-functional teams to ensure seamless delivery of high-quality Salesforce solutions.
  • Optimized existing Salesforce workflows and processes, resulting in increased efficiency and productivity.
  • Implemented security measures to protect sensitive customer data within the Salesforce platform.
  • Provided ongoing support for end-users, addressing concerns and offering guidance as needed.
  • Contributed to the creation of detailed documentation outlining best practices for Salesforce development projects.
  • Managed project timelines effectively, delivering results within tight deadlines while maintaining a high level of quality assurance.
  • Participated in regular meetings with stakeholders to gather feedback and assess project progress accurately.
  • Developed integrations between Salesforce and third-party systems using REST/SOAP APIs, improving overall system interoperability.
  • Conducted thorough research on new Salesforce features and updates, staying current on industry trends and advancements.
  • Strengthened team collaboration through effective communication and knowledge sharing among members.
  • Customized standard objects such as Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, and Reports to meet specific business needs effectively.
  • Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
  • Managed client applications through web services with SOAP protocol and REST architectural style.
  • Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
  • Developed next-generation integration platform for internal applications.
  • Packaged and Deployed components from one environment to another environment using Copado.

Salesforce Developer

Kohler Power India Pvt Ltd
04.2020 - 08.2022
  • Enhanced user experience by designing and implementing custom Salesforce solutions.
  • Reduced manual data entry for the sales team by automating processes using Apex triggers and classes.
  • Streamlined business workflows with the development of Visualforce pages, increasing efficiency.
  • Collaborated with cross-functional teams to gather requirements and deliver tailored Salesforce solutions.
  • Improved data quality by implementing validation rules and customizing page layouts in Salesforce.
  • Optimized day-to-day operations through the creation of workflow rules, approval processes, and process builders.
  • Increased adoption rates by conducting training sessions and providing ongoing support for Salesforce users.
  • Developed customized reports and dashboards for various departments, enabling better decision-making.
  • Successfully migrated legacy systems to the Salesforce platform, ensuring seamless integration between systems.
  • Ensured code quality by following best practices and conducting thorough unit testing before deployment into production environments.
  • Managed numerous successful release cycles following Agile methodology principles throughout project lifecycles.
  • Managed client applications through web services with SOAP protocol and REST architectural style.
  • Migrated components from org to another using Copado.
  • Responsible for end-to-end activity, which involves analysis & implementation of Business Requirements from Salesforce Configuration and customizations (Custom/Standard Object, Validation, Workflow, Process Builder, Flows, Approval Process, Sharing, Reports, Dashboards, etc.), Apex Classes, Triggers, Batch Classes, Lightning components
  • Developed Advanced Search component to display list of installed products using lightning data table.

Salesforce Support/Administrator

Kohler Power India PVT LTD
02.2018 - 03.2020
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Implemented data-driven decision-making processes, leading to more informed business choices.
  • Provide on-call support for urgent and complex customer inquiries.
  • Escalate urgent requests or those that require more in-depth knowledge and understanding to the attention of Tier II.
  • Provide immediate response to all issues and continue to follow up with client contact until cases are ultimately resolved.
  • Collaboration with various internal and external teams.
  • Maintenance and bug fixing of the existing app.

Salesforce Administrator

Kohler Power India Pvt Ltd
03.2016 - 01.2018
  • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
  • Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
  • Worked on configuring profiles, roles, OWD, Criteria, and owner-based sharing rules.
  • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
  • Reduced manual workload for sales team members with the creation of time-saving automated email templates and document generation tools.
  • Championed data-driven decision-making through the development of advanced analytics capabilities using native reporting tools in Salesforce.
  • Migrated components from org to another using Copado and Workbench.
  • Worked on configuring workflows, flows, process builder, field updates, email notifications, creating tasks
  • Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
  • Supported organizational growth by configuring scalable solutions within Salesforce and providing guidance on best practices for future expansion.
  • Proved successful working within tight deadlines and a fast-paced environment.

Backend Operations Executive

HSBC
02.2014 - 01.2016
  • Monitoring sweeps which include various checks which need to be performed for each host as per the cut off and sending out the sweep reports to respective region heads
  • Reworking on bank errors, checking automated money transactions and communicating updates to the business and clients over emails
  • Monitoring of Various rate values with the Global Deposit Rates Engine User Interface and the Market Rates and send the Latest Bid Rates to various Core banking Systems across the world
  • If in case, there are any incidents that affect the services offered through GDRE then should communicate to the stakeholders about the issue through business-friendly incident communication
  • Checked and released Germany EUR, France USD, France EUR settlements on time to achieve the cut off time.

Education

MBA - Banking And Finance

JNTUH - India
Hyderabad, India
05.2013

Higher Diploma in Software Engineering -

National Institute Of Information & Technology
Delhi, India
07.2012

Skills

  • Apex and Visual Force
  • SOQL and SOSL
  • Dynamic SOQL
  • Workflows, Process builder, approval process & validation rules
  • Visual flow
  • Salesforce configuration
  • Apex data loader
  • Permission sets and Hierarchy
  • Data Security Model
  • Retrieve and Deploy components using Visual Studio, changeset, Copado
  • Agile methodology
  • Git Hub for repository Management
  • Integration using REST API
  • Salesforce Lightening
  • Site

Certification

  • Salesforce Certified: Administrator
  • Platform Developer-1
  • Platform Developer-2
  • Platform App Builder

Tools Used

  • JIRA
  • Git
  • Work Bench
  • Visual Studio
  • Data Loader

Languages Web

  • APEX
  • Visual Force
  • SOQL
  • Javscript
  • Lightning
  • HTML
  • CSS

Companies

  • Kohler Power India Pvt Ltd
  • HSBC

Projects

Kohler Power India Pvt Ltd, Jan-2023 till Aug 23, Salesforce development, apex, triggers, Apex test class, Lightning, configuration, REST API, Configuration (Process-Builder, Flow, Workflow, Validation Rule, Security), Batch apex, schedulable apex., Responsible for end-to-end activity, which involves analysis & implementation of Business Requirement from Salesforce Configuration and customizations (Custom/Standard Object, Validation, Workflow, Process Builder, Flows, Approval Process, Sharing, Reports, Dashboards etc.), Apex Classes, Triggers, Batch Classes, Lightning components. Configured HTML email templates to trigger notifications when a lead is created. Converted Workflows and process builders to flows. Written apex test classes for flows. Developed Advanced Search component to display list of installed products using lightning data table. Responsible for overall code quality, best practices, code enhancement and performance. Fixed bugs as and when identified. Deducted many business hours by developing reusable components and effectively reduced Project cost. Packaged and Deployed components from environment to another environment using Copado. Kohler Power India Pvt Ltd, Feb-2020 till Dec-2022, Salesforce.com development, apex, Copado, Github, visual force, Configuration (Process-Builder, Approval process, Workflow, Validation Rule, Email-to-Case)., Configured Case business processes for reporting issues and answering questions. Configured Auto-response rules, auto-assignment rules and email templates. Configured case standard Lightning page to show case details, related lists, reports, case comments. Configured Case PATH to show steps completed. Added validation rules to let staff enter all required information for a specific type of case. Configured formula field to show case age in business hours. Configured approval process to send a case for approval before approving refund. Written trigger to populate rollup totals on Account to calculate total refund processed for account. Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboard. Maintenance and bug fixing of the existing app. Migrated components from org to other using Copado.

Languages

English
Full Professional

Timeline

Salesforce Developer

Plative Inc
10.2022 - Current

Salesforce Developer

Kohler Power India Pvt Ltd
04.2020 - 08.2022

Salesforce Support/Administrator

Kohler Power India PVT LTD
02.2018 - 03.2020

Salesforce Administrator

Kohler Power India Pvt Ltd
03.2016 - 01.2018

Backend Operations Executive

HSBC
02.2014 - 01.2016

MBA - Banking And Finance

JNTUH - India

Higher Diploma in Software Engineering -

National Institute Of Information & Technology

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Shiva Krishna Muthyala