Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aditi Chitnis

Waterloo,ON

Summary

4X certified SF Consultant with 5+ years of experience in design and configuration of SF products with strong expertise in Service, Experience and Non-Profit Clouds. Currently working as Salesforce Consultant and involved in all phases of software development life cycle.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Salesforce Consultant

Plative
02.2021 - Current
  • Involved in end-to-end implementation of multiple projects handling all aspects of project implementation like discovery, documentation, solution design and presentation using Lucidcharts or Visio, build phase where multiple complex screen flows, triggers, record triggered and scheduled flows that were triggered from both the Community and CRM side of Salesforce were built, bug fixes during QA and UAT, user training, deployment and post deployment support.
  • Experience working with multiple third party apps like Nintex (document generation app), Classy and GiveLively (online donation platforms), integration between Salesforce and third party website like Eventbrite using middleware like Zapier.
  • Involved in setting up SSO with Salesforce using Okta as the identity provider.
  • Configured Outlook and Gmail Integration with Salesforce along Einstein Activity Capture and Salesforce Inbox.
  • Involved in multiple implementations that included configuring entitlements and milestones on cases for customer support, email-to-case, CTI, live agent and Einstein Bots, Messaging Session, Omnichannel and work item routing through queues or skills and configuring call rhythms for effective functioning of sales and service teams.

Salesforce Consultant

Aria Solutions
06.2017 - 01.2021
  • Gathered requirements and prepared design documents meeting business rules.
  • Involved in troubleshooting, bug resolution and supporting clients during UAT.
  • Supported data management activities by assisting in field mapping for data migration to ensure a high level of data quality and integrity. Worked with Data Loader to perform ETL activities.
  • Involved in agile methodology including all sprint ceremonies and experience with JIRA.
  • Performed administrative tasks such as setting up users, creating and updating fields, custom objects, page layouts, workflows rules and process builders, approval processes, reports and dashboards.
  • Involved in deployment processes that used Gearset or Change Sets

Associate Software Engineer

Software Paradigms
09.2014 - 10.2015
  • Authored and Executed Data Validation and functional Test Cases for Mainframe Data.
  • Worked with various standard objects like Accounts, Contacts, Opportunities, Reports, and Dashboards.
  • Developed and configured custom reports and report types for different users based on the needs.
  • Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, field updates.
  • Customized page layouts and record types and set up Email-to-Case.
  • Set up users by configuring custom profiles, permission sets, and object settings

Education

Bachelor of Engineering -

Visvesvaraya Technological University
Bangalore, IN
07.2014

Skills

  • Process Automation - Flows & Process Builders
  • Trigger Automations & SOQL
  • Salesforce DX/Scratch Orgs
  • ETL/Data Loader & Workbench
  • Third Party Apps: Nintex, Classy, GiveLively, FormTitan
  • JIRA, Smartsheets, LucidChart, Visio
  • Service Cloud, Non-Profit Cloud, Experience Cloud
  • Validation Rules

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Field Service Lightning Consultant

Timeline

Salesforce Consultant

Plative
02.2021 - Current

Salesforce Consultant

Aria Solutions
06.2017 - 01.2021

Associate Software Engineer

Software Paradigms
09.2014 - 10.2015

Bachelor of Engineering -

Visvesvaraya Technological University

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Aditi Chitnis