Summary
Overview
Work History
Education
Skills
Timeline
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Anmol "AJ" Grewal

Scarborough,Canada

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Diligent representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Functional knowledge in English, Punjabi, Hindi and Urdu.

Overview

8
8
years of professional experience

Work History

Security Site Supervisor

Blackbird Security - H&M Distribution Centre
03.2023 - Current
  • Oversaw team of 15- 20 security officers and managed performance evaluations.
  • Managed and trained a team of security personnel for optimal performance in maintaining site safety.
  • Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
  • Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
  • Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
  • Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
  • Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
  • Provided guidance to security staff on appropriate courses of action for diverse situations.
  • Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats.
  • Streamlined reporting procedures, resulting in improved communication between security staff and management.
  • Collaborated with management to develop security policies and procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
  • Established trust with client through consistent follow-up and a commitment to understanding their unique business needs.
  • Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project.

Lead Security Officer

Neptune Security - Regional Municipality of Durham
01.2021 - 02.2023
  • Led team of 5 security officers in monitoring high volume of COVID Immunization clinic traffic during peak hours and days.
  • Served as liaison with clinic leaders and other departments to ensure streamlined flow of client traffic and to maintain big picture understanding of security needs covering all corporate assets.
  • Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
  • Greeted clients professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.

Security Officer

GardaWorld - Princess Auto Distribution Centre
02.2020 - 01.2021
  • Oversaw daily monitoring and patrolled building, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Driver

Mclean Sherwood event rental
05.2018 - 01.2020
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Customer Service Representative

Lowe's
02.2017 - 05.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered over 50 customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.

Education

Associate of Applied Science - Mechanical Engineering Technology

Sheridan College
Brampton, ON
04.2020

Skills

  • CCTV Monitoring
  • Team Coordination
  • CPR Certified
  • Law Enforcement Collaboration
  • Crisis Management Plans
  • Pattern Recognition
  • Behavioral Observations
  • CNC Software
  • Technical Drawings
  • Mechanical Systems Installation
  • Information Analysis
  • Eagerness to Learn New Technologies

Timeline

Security Site Supervisor

Blackbird Security - H&M Distribution Centre
03.2023 - Current

Lead Security Officer

Neptune Security - Regional Municipality of Durham
01.2021 - 02.2023

Security Officer

GardaWorld - Princess Auto Distribution Centre
02.2020 - 01.2021

Driver

Mclean Sherwood event rental
05.2018 - 01.2020

Customer Service Representative

Lowe's
02.2017 - 05.2018

Associate of Applied Science - Mechanical Engineering Technology

Sheridan College

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Anmol "AJ" Grewal