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SHIRYL PERA
North Vancouver,Canada
Summary
Experienced with customer service in food service environments, ensuring positive dining experience. Uses strong communication skills to interact effectively with customers and staff. Knowledge of food safety and hygiene practices, maintaining clean and efficient counter area.
Overview
12
12
years of professional experience
Work History
Food Counter Attendant / Service Crew
McDonald's
North Vancouver, BC
07.2024 - Current
- Deliver fast and friendly customer service in a high-volume environment
- Maintain cleanliness and organization of dining areas, kitchen, and workstations
- Follow Canadian food safety and sanitation regulations consistently
- Manage waste disposal, recycling, and inventory restocking
- Support team operations to ensure efficiency during peak hours
- Contribute to a positive customer experience through teamwork and attention to detail
Service Crew
Flamin Restaurant
Kuwait
06.2021 - 06.2024
- Accurately took orders and processed payments using POS systems
- Ensured consistent delivery of high-quality food and service
- Handled customer concerns professionally, improving customer satisfaction
- Maintained cleanliness, hygiene, and food safety standards
- Built strong customer relationships through excellent service
Waitress
Rome Pizzeria and Burgers
Kuwait
01.2020 - 01.2021
- Provided attentive and efficient table service in a busy restaurant
- Maintained sanitation, health, and safety standards
- Delivered food and beverages accurately and promptly
- Assisted customers with menu choices and ensured satisfaction
- Worked collaboratively with kitchen and service staff
Team Member
Crêpe Affaire Restaurant
Kuwait
01.2018 - 01.2020
- Welcomed customers and provided detailed menu knowledge
- Ensured food quality, presentation, and service standards
- Handled customer inquiries and resolved complaints effectively
- Maintained a clean, organized, and customer-friendly environment
- Contributed to team performance and daily operations
Service Crew
McDonald's
Kuwait
01.2014 - 01.2018
- Delivered fast and efficient service while maintaining accuracy
- Assisted in food preparation, packaging, and order assembly
- Promoted menu items and daily deals to customers
- Maintained cleanliness and sanitation standards
- Handled customer concerns and supported team operations
Education
Bachelor-Level Studies - Hotel and Restaurant Management
Taguig City University
Philippines01-2012
Secondary Education - undefined
Sto. Domingo National High School
Quezon01-2010
Skills
- Customer Service Excellence
- Food Safety & Hygiene Compliance
- POS Systems & Cash Handling
- Team Collaboration
- Time Management & Multitasking
- Problem Solving & Conflict Resolution
- Ability to Work Under Pressure
- Strong Communication Skills
- Quick learner
ADDITIONAL STRENGTHS
- Reliable, punctual, and hardworking
- Quick learner with strong adaptability
- Positive attitude and strong work ethic
- Able to work independently and in a team environment
Languages
English
Full Professional
Timeline
Food Counter Attendant / Service Crew
McDonald's
07.2024 - Current
Service Crew
Flamin Restaurant
06.2021 - 06.2024
Waitress
Rome Pizzeria and Burgers
01.2020 - 01.2021
Team Member
Crêpe Affaire Restaurant
01.2018 - 01.2020
Service Crew
McDonald's
01.2014 - 01.2018
Secondary Education - undefined
Sto. Domingo National High School
Bachelor-Level Studies - Hotel and Restaurant Management
Taguig City University