Tata Joan Isales Manadra
Dartmouth,Canada
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Counter Attendant / Baker
Tim Hortons
08.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic food service environment.
- Managed multiple tasks in high-volume environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Assisted customers with information regarding menu offerings and nutrition information.
Food Counter Attendant
Tim Hortons
12.2023 - 07.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic food service environment.
- Managed multiple tasks in high-volume environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Assisted customers with information regarding menu offerings and nutrition information.
Sales Associate
Canadian Tire
11.2023 - 12.2023
- Part time
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
The Body Shop
04.2018 - 06.2020
- Company Overview: Health & Beauty
- Greet customers then find out what they want/ need
- Recommend products based on customer needs
- Motivate customers to buy by describing the product uses and benefits
- Encourage customers to buy additional or higher-quality products, known as cross-selling and upselling
- Explain business policies, such as discounts, warranties, and return limits
- Assist customers with purchase completion
- Build customer loyalty by offering incentives like loyalty program membership, coupons, or branded credit cards
- Maintain sales and inventory records
- Assist with store displays, signage, inventory, and stock management
- Health & Beauty
Senior Cashier
Max Fashion
10.2012 - 03.2018
- Greeting customers who enter the store
- Be involved in stock control and management
- Assisting shoppers to find the goods and products they are looking for
- Being responsible for processing cash and card payments
- Answering queries from customers
- Reporting discrepancies and problems to the supervisor
- Balancing cash registers with receipts
- Dealing with customer refunds
- Responsible dealing with customer complaints
- Working within established guidelines, particularly with brands
- Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc
- Give coaching and assistance to new cashiers
Cashier
Value Shop Metro Market
10.2011 - 03.2012
- Company Overview: Supermarket
- Welcome customers by greeting them when they come in
- Process all money transaction in the company
- Receive all forms of payment such as money, checks, credit cards and etc
- Maintain daily report
- Depositing daily sales
- Assist customers with answers to queries
- Supermarket
Cashier
The Landmark Corporation
09.2010 - 02.2011
- Company Overview: Department Store
- Welcome customers by greeting them when they come in
- Process all money transaction in the company
- Receive all forms of payment such as money, checks, credit cards and etc
- Maintain daily report
- Depositing daily sales
- Assist customers with answers to queries
- Department Store
Encoder / Assistant Staff
Tesda Training Center
07.2009 - 12.2009
- Company Overview: Government Sector for Vocational courses
- Preparing necessary paperwork for regular company procedures
- Organizing and maintaining students records
- Answer new applicants / students queries
- Encoding / Updating internal database and new students information
- Government Sector for Vocational courses
Education
Computer System Design and Programming -
AMA Computer learning center
01.2010
BS-Hotel and Restaurant Management -
The Fisher Valley College
01.2007
Taguig National High School -
01.2007
Mabuhay Elementary School -
01.2003
Skills
- Ability to work under pressure
- Self-motivator
- Self-confidence
- Quick learner
- Knowledge in Microsoft Word
- Knowledge in Excel
- Knowledge in PowerPoint
- Attention to detail
- Organizational Skills
- Reliability
- Multitasking
- Job knowledge
- Customer service excellence
- Accuracy and efficiency
- Quick Learner
- Effective Communication
- Cross-Selling and Upselling
- Food service standards / Food safety knowledge
Certification
I hereby certify that all the information given is true and correct for the best of my knowledge.
Educationalattainment
Computer System Design and Programming, AMA Computer Learning Center, 2008 - 2010, BS-Hotel and Restaurant Management, The Fisher Valley College, 2007, Taguig National High School, 2003 - 2007, Mabuhay Elementary School, 1997 - 2003
Languages
English
Full Professional
Timeline
Food Counter Attendant / Baker
Tim Hortons
08.2024 - Current
Food Counter Attendant
Tim Hortons
12.2023 - 07.2024
Sales Associate
Canadian Tire
11.2023 - 12.2023
Sales Associate
The Body Shop
04.2018 - 06.2020
Senior Cashier
Max Fashion
10.2012 - 03.2018
Cashier
Value Shop Metro Market
10.2011 - 03.2012
Cashier
The Landmark Corporation
09.2010 - 02.2011
Encoder / Assistant Staff
Tesda Training Center
07.2009 - 12.2009
Computer System Design and Programming -
AMA Computer learning center
BS-Hotel and Restaurant Management -
The Fisher Valley College
Taguig National High School -
Mabuhay Elementary School -
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