Lalita Devi
Bonnyville
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
7
7
years of professional experience
Work History
Food Counter Attendant
Tim Hortons
07.2025 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Rotate between multiple roles (cashier, sandwich prep, baking drive-thru, cleaning) depending on shift needs.
- Assist coworkers during peak rush hours to maintain flow.
- Adapt to sudden changes like high order volumes or staff shortages.
- Bake donuts, Timbits, muffins, bagels, croissants, and other baked goods according to Tim Hortons’ standards.
- Follow set recipes, portion sizes, and baking times.
- Decorate and glaze donuts, prepare fillings, and arrange toppings when required.
Supervisor
Tim Hortons
12.2024 - 06.2025
- Supervising and training team members, providing feedback to ensure effective performance.
- Ensuring a positive customer experience through excellent service, handling complaints, and maintaining a clean and welcoming environment.
- Managing workflow, delegating tasks, and monitoring production to ensure smooth operations and meet deadlines.
- Maintaining product quality, food safety, and a clean and welcoming environment.
- Ensuring compliance with company policies, procedures, and relevant regulations.
- Addressing issues and problems effectively, working with the team to find solutions, and maintaining a positive work environment.
- Assist the manager with daily sales reports, cash handling, and deposits.
- Support in payroll preparation by tracking attendance and hours.
Associate
Amazon
10.2023 - 12.2024
- Working as a process guide for receiving dock support for all the live loads by communicating with drivers daily and assigning them dock doors using dock master and yard management tools.
- Helping the department by maintaining an Excel sheet of pallet count and every day's freight along with all the required SOS and EOS pictures to ensure workflow.
- Performing time effectively duties by connecting with the TOM team in case of emergency to avoid delays.
- Working as a Problem solver providing fast solutions to the team to ensure adequate performance.
- Connecting with another department to ensure workflow and daily production goals. Assisting team with appropriate solutions to ensure productivity switching their duties as per requirements and keeping the work area clean and organized by assembling all the pallets into Area organizers.
- Always ready to participate in safety initiatives by adding comments in Dragonfly and escalating safety hazards to the Area manager, referring all job injuries to the area manager, and Participating in Operational Excellence initiatives in some capacity.
- Tracking and reporting labor hours of associates during training and verifying SOP compliances, providing Policy follow-up along with required feedback, and assisting the floor as an associate resource.
- Providing all the follow-ups in ongoing shifts to my PAs and AM.
Crew Trainer
McDonald's
04.2022 - 09.2022
- Train new cashiers and packagers on job responsibilities, cash handling procedures, and customer service best practices.
- Assisted the shift manager in overseeing daily operations, including managing staff, ensuring efficient workflow, and maintaining a positive work environment.
- Collaborate with management to implement strategies for improving customer service, increasing efficiency, and optimizing sales.
- Learn and master the responsibilities of a shift manager, including inventory management and employee scheduling.
Associate
Matrix
04.2022 - 09.2022
- Ensured labeled the packages as per set targets.
- Packaged customer orders with accuracy.
- Shipped orders by picking up items as per customers' orders quickly.
- Decanted the boxes as per business needs.
Team Lead
eclerx
07.2019 - 07.2021
- Expert in billing-related queries of customers pitched sales daily.
- Worked as a team lead, Assisted and supervised new hires and tenure team as well if required.
- Analyses the performance and provides feedback to associates regularly.
- Audit chats and transactions to ensure adherence to process and compliance.
- Drive quality initiatives and reduce errors in billing.
- Prepare daily/weekly/monthly reports on team performance.
- Conduct refresher training sessions for new and existing team members.
Customer service executive
Intelcom
05.2018 - 05.2019
- Worked in a fast-paced environment with a record of answering the highest number of calls a day.
- Engaged in cultural activities organized by the company.
- Assisted team with useful ideas when required.
- Helped supervisors and managers by accomplishing the work provided by them.
Education
BBA -
AB College
06.2016
Post Graduate Diploma - Business Management
LPU
07.2018
Global Business Management -
Sault College
Toronto, ON04.2023
Skills
- Advanced excel skills
- Ms word
- Leadership & Team Management
- Customer Service Excellence
- Operational Skills
- Problem-Solving & Decision Making
Languages
English
Full Professional
Punjabi
Full Professional
Timeline
Food Counter Attendant
Tim Hortons
07.2025 - Current
Supervisor
Tim Hortons
12.2024 - 06.2025
Associate
Amazon
10.2023 - 12.2024
Crew Trainer
McDonald's
04.2022 - 09.2022
Associate
Matrix
04.2022 - 09.2022
Team Lead
eclerx
07.2019 - 07.2021
Customer service executive
Intelcom
05.2018 - 05.2019
Post Graduate Diploma - Business Management
LPU
BBA -
AB College
Global Business Management -
Sault College
Certification
- May 2023
- Data analyst
- Involves decision-making skills spreadsheets, SQL, Data visualization
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