Sheffin Joy
2861 Baycrest Drive, Ottawa,ON
Summary
Motivated and customer-focused professional with a strong skill set in delivering exceptional customer service. Known for ability to effectively communicate and build rapport with diverse clientele, ensuring their needs are met and exceeded. Dedicated team player, thrives in fast-paced environments and committed to providing top-notch service. Passion for excellence and drive to succeed, would be a valuable asset to any organization seeking a customer service-oriented individual.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Office Assistant
Southbank Medical Center
06.2024 - Current
- Managed telephone communications, addressing queries and guiding callers.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Oscar (software) to schedule appointments for doctor visits and procedures.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Bachelor In Computer Science - Computer Science
Algoma University
Brampton, ON12.2025
Skills
- Computer Skills (Oscar)
- Customer Service
- CPR Certified
- Problem-Solving and Attention to detail
- Understanding of medical terminology and ethics
- Appointment Co-ordination and Management
- Medical Records Management
Medical Reception
- Invoice Processing
- Scheduling Tests and Procedures
- Preparing Treatment Rooms
- Collaboration and Teamwork
- Specimen Collection
- Adaptable and Flexible
- Multitasking and time management
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Elementary
Certification
First Aid Training - Emergency with CPR C, AED
Timeline
Medical Office Assistant
Southbank Medical Center
06.2024 - Current
Bachelor In Computer Science - Computer Science
Algoma University
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