Prabhsimran Kaur

• Administrative Responsibilities:
• Managed communication through answering telephones, responding to office emails, and handling messages efficiently.
• Scheduled and coordinated patient appointments to ensure smooth daily operations.
• Processed accurate billing and collected payments for private services.
• Maintained exam rooms by replenishing stock, performing clean-up tasks, and ensuring readiness for use.
• Delivered exceptional customer service, addressing patient concerns and inquiries promptly.
• Handled incoming and outgoing mail to support timely correspondence.
• Managed electronic medical records (EMR), including scanning, uploading, and attaching reports to patient files.
• Faxed patient referrals and diagnostic testing requests to facilitate proper follow-up care.

Clinical Responsibilities:

• Escorted patients to exam rooms, ensuring a welcoming and organized environment.
• Measured and recorded patients’ height, weight, and waist circumference accurately.
• Assisted in well-baby checkups by obtaining measurements, recording vitals, and preparing vaccines.
• Performed visual field tests and prepared patients for specialized appointments such as pap smears, physicals, and minor procedures.
• Ensured proper sterilization of medical instruments using an autoclave.
• Labeled and sent out patient specimens for laboratory testing, ensuring accurate processing.

• Managed front desk operations including handling inquiries, and scheduling appointments for patients and doctors
• Acted as the first point of contact for patients who visited the clinic and encountered greetings, validating health cards, and obtaining demographic information, validating insurance and billings
• Scheduled appointments managed the clinic’s appointment calendars and sent timely appointment reminders to the patients
• Diligently organized and maintained accurate patient records through the utilization of Electronic Health Records (EHR) systems with specific expertise in OSCAR and JANE
• Received and efficiently routed messages and documents, including laboratory results and reports, ensuring seamless communication within the healthcare setting

Welcomed visitors and directed them to appropriate contacts or service areas.

• Provided general information and assistance to clients and the public.
• Gathered and processed data to deliver effective customer service.
• Managed office supply inventory and placed orders as needed.
• Recorded and relayed information to support efficient operations.
• Scheduled and confirmed appointments to ensure smooth workflow.
• Maintained accurate work records and logs.
• Performed clerical tasks, including filing, sorting, and distributing mail.
• Answered and directed phone calls, relaying messages promptly.
• Proficient in utilizing computer systems and technology.
• Experienced in managing electronic medical records (EMRs).

• Collaborated with ABA therapists to provide tailored support for a child with autism spectrum disorder assisting them with pen writing, reading books, communicating, and motor skills
• Ensuring the well-being of children by overseeing bathing, dressing, and assisting with teeth brushing, emphasizing the importance of healthy personal hygiene and optimal oral care
• Applying effective positive behavior management techniques to facilitate improved social interactions and support emotional development
• Engaging with children at developmentally appropriate levels, fostering understanding, and nurturing relationships through effective and tailored communication
• Working collaboratively with parents to design and implement discipline programs that not only address challenges but also promote positive behavior and overall child development