Melissa Sarpong

This letter serves to complement my application for a position with your company. I believe my diverse educational background in medical terminology, hospitality and customer service coupled with my extensive work experience in both related and non-related fields make me a well-suited candidate for this position. As enumerated in my curriculum vitae (CV), I possess the following attributes: Timeliness and the ability to work under pressure to meet deadlines Exceptional interpersonal and communication skills, critical thinking, problem solving and the ability to work both in an independent and team environment. Collaborative and the ability to work effectively in a team but equally capable of working independently with no/minimal supervision Knowledgeable in electronic/computer documentation and competent in the utilization of most Microsoft programs utilized in offices. Excellent customer service skills and competency in working with or delivering service to ethnically diverse and intergenerational populations. Proactive, initiative and always willing to learn

• Medical Terminology Certification
• Hospitality Management Diploma
• OTEC Customer Service Certification

Accuro, Babysentry, Velox, Oscar, KIPU, IndiviCare, Salesforce, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Simply Accounting, internet research, Excellent multi-tasking and organizational skills, Ability to prioritize and meet deadlines, Experienced in working with a diverse group of people including LGBT, Intergenerational and people with special needs, Utilizing problem solving techniques and conflict resolution skills, Experienced in working in Sales and handling sales management, Effective communication skills with fluency in English and Twi, Proven ability to work under pressure with minimum supervision