Dhara Solanki
Kitchener,Canada
Summary
Organized and detail-oriented Healthcare Administrative Assistant with 4+ years of experience supporting physicians, specialists, and multidisciplinary teams in ophthalmology and dermatology practices. Proficient in EMR systems (OSCAR, PS Suite) and Microsoft Office (Excel, Word, PowerPoint) to manage patient data, coordinate surgery and clinic schedules, process billing, and prepare professional reports. Known for accuracy, confidentiality, and efficiency in maintaining smooth administrative operations in busy medical environments.
Overview
6
6
years of professional experience
Work History
Medical Administrative Assistant
Ocular Health Centre LTD.
03.2023 - Current
- Front Desk & Call Handling: Managed incoming calls, scheduled appointments, and coordinated patient follow-ups to ensure smooth clinic operations.
- EMR (OSCAR): Maintained accurate patient health records, uploaded diagnostic results, managed referrals, and ensured timely updates of medical histories.
- Surgery Scheduling: Coordinated surgical appointments by preparing Excel calendars, confirming surgeon availability, and tracking pre- and post-op requirements.
- Word & PowerPoint: Drafted referral letters, patient care instructions, and prepared management presentations summarizing patient flow and referral volumes.
- Responded to patient inquiries, coordinated with external physician offices, and ensured high-quality service at the front desk.
- Adapted quickly to new system updates and maintained accuracy under high volume.
Medical Receptionist / Medical Administrative Assistant
Dr. El-Sawaf Medical Dermatology Clinic
Kitchener
08.2021 - 10.2022
- PS Suite: Entered and updated patient demographics, medical notes, referrals, and billing claims.
- Managed appointment scheduling and organized provider calendars to reduce conflicts and improve flow.
- Excel: Monitored and reconciled OHIP claims, tracked outstanding invoices, and created reports for management.
- Word: Prepared consultation notes, lab requisitions, and clinical correspondence for physicians.
- PowerPoint: Assisted with patient education materials and training slides for staff onboarding.
- Maintained clinic inventory, ordered supplies, and ensured quality control standards.
Personal Support Worker
The Village of University Gates / Nurse Next Door
03.2020 - 08.2021
- Recorded daily care updates and assisted with documentation in EMR systems.
- Administered medications and managed health monitoring for clients as directed.
- Maintained accurate records of client care activities and health status updates.
- Supported patient scheduling and coordinated care routines with nursing staff.
- Communicated effectively with healthcare teams and family members regarding client needs.
- Assisted clients with daily living activities and personal care tasks.
Medical Officer
Rugved Multispecialty Hospital
, India
06.2019 - 11.2019
- Company Overview: India
- Supported physicians by updating patient files in EMR and scheduling follow-ups.
- Assisted in managing surgical bookings and preparing documents for patient discharge.
- India
Education
Healthcare Administration & Service Management -
Conestoga College
Ontario, Canada04.2021
Bachelor of Homeopathic Medicine & Surgery -
Bhavnagar University
Gujarat, India05.2019
Skills
- Medical Office Administration
- Scheduling
- EMR Management
- OSCAR
- PS Suite
- Microsoft Office 365
- Excel
- Word
- PowerPoint
- OHIP Billing
- Insurance Documentation
- Patient Communication
- Confidentiality
- PHIPA compliance
- Multitasking
- Workflow Coordination
- Fast-Paced Settings
References
Available upon request.
Websites
Volunteer Experience
- Red Cross Emergency Management Volunteer
- Bingemans Vaccine Center, Kitchener
- Blood Donation Camp Member, Ahmedabad, India
Timeline
Medical Administrative Assistant
Ocular Health Centre LTD.
03.2023 - Current
Medical Receptionist / Medical Administrative Assistant
Dr. El-Sawaf Medical Dermatology Clinic
08.2021 - 10.2022
Personal Support Worker
The Village of University Gates / Nurse Next Door
03.2020 - 08.2021
Medical Officer
Rugved Multispecialty Hospital
06.2019 - 11.2019
Healthcare Administration & Service Management -
Conestoga College
Bachelor of Homeopathic Medicine & Surgery -
Bhavnagar University
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