Catherine (Cathy) Dechert
Summary
Dedicated and reliable individual with excellent communication and multitasking abilities. Offering strong organizational skills, a positive attitude and eager to learn new tasks. Valuable knowledge of medical terminology and office procedures, proficient in scheduling appointments and managing patient records. Medical Professional prepared to excel in administrative roles within healthcare settings while committed to ensuring efficient office operations and high-quality patient care.
Overview
23
23
years of professional experience
Work History
Medical Administrative Assistant
Profetto Savatteri Family Medicine
10.2011 - Current
- Uses EMR to schedule appointments for doctors and allied staff visits. Experience with multiple provider schedule management.
- Promotes excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Assists in the training of new administrative staff members on software systems, office procedures, best practices, and sharing expertise to support their development to the team.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Interact with patients to answer questions, direct patients to exam rooms, maintain patient records by obtaining and updating personal information.
- Strong triage skills for appointment scheduling within a busy multi-provider family practice setting.
- Receives and distributes mail and laboratory results to correct clinical staff members.
- Coordinates referral appointments with external specialists, ensuring that relevant medical records is shared in a timely manner, monitoring for responses and details documented in patient charts for optimal patient care continuity.
- Handles sensitive patient information with discretion and safeguarding privacy at all times.
Emergency Room Ward Clerk
West Lincoln Memorial Hospital
04.2007 - 01.2013
- Handled patient reception and registration processes using Meditech software ensuring accurate data entry.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Assisted with various administrative tasks to support the department including filing, copying and faxing; answering phone calls; responding to inquiries from patients, visitors and family members; and assembling patient charts.
- Communicated information for patient admissions and discharges, ensuring smooth transitions of care.
- Ensured timely delivery of laboratory and diagnostic results by tracking orders and following up on pending tests when necessary.
- Prepared and processed patient referrals and transfer requests.
- Assisted with wait time management within the department by accurately updating charts and promptly notifying physicians of test results and the necessity for patient reassessment.
- Worked well in a team setting, providing support while collaborating with doctors, nurses and other clinical staff.
Accounts Receivable Clerk
West Lincoln Memorial Hospital
06.2005 - 04.2007
- Prepared and mailed invoices to customers, processed payments, and documented account updates using Meditech software system.
- Used Meditech accounting software to reconcile accounts, and and run monthly statements as required.
- Reviewed accounts on monthly basis to assess aging, followed up overdue payments, and pursue collection of funds.
- Provided customer service when addressing client inquiries about their account status or billing concerns.
- Collaborated on committee with Finance Department and Diagnostic Imaging to implement additional Meditech Software usage for billing of diagnostic services.
Switchboard Operator/Admissions Clerk
West Lincoln Memorial Hospital
04.2004 - 06.2005
- Operated switchboard and routed incoming calls to appropriate departments.
- Announced important information and emergency notifications over PA system.
- Received incoming calls and paged individuals and departments over PA system.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Preregistered patient records for upcoming outpatient clinics and surgical bookings using Meditech software.
- Registered and verified patient records with up to date demographic and insurance information prior to being seen by medical professionals.
Accounting/Administrative Clerk
Visco Holdings Property Management
09.2001 - 03.2004
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Communicated with owners, residents, and on-site associates.
- Addressing maintenance requests and ensuring timely resolution.
- Maintained relationships with tenants through communication and responding to inquiries or concerns.
Education
Health Records Technician -
Niagara College
Welland, ON06-1988
High School Diploma -
Grimsby District Secondary School
Grimsby, ON06-1986
Skills
- Medical Office administration
- Computer skills
- Customer service
- Phone and email etiquette
- Multitasking and organization
- Electronic charting
- Patient referrals
- Patient care and confidentiality
- Medical terminology proficiency
- Patient scheduling expertise
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Administrative Assistant
Profetto Savatteri Family Medicine
10.2011 - Current
Emergency Room Ward Clerk
West Lincoln Memorial Hospital
04.2007 - 01.2013
Accounts Receivable Clerk
West Lincoln Memorial Hospital
06.2005 - 04.2007
Switchboard Operator/Admissions Clerk
West Lincoln Memorial Hospital
04.2004 - 06.2005
Accounting/Administrative Clerk
Visco Holdings Property Management
09.2001 - 03.2004
Health Records Technician -
Niagara College
High School Diploma -
Grimsby District Secondary School
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