Shaba Thomas
Regina,Canada
Summary
An accomplished professional with a strong academic background and growing experience seeking to further career at Service Canada. Skilled in analysis, communication, and teamwork, with a proven ability to adapt quickly to new environments.
Overview
10
10
years of professional experience
Work History
Payment Service Officer
Service Canada
10.2021 - Current
- Helping clients understand program-specific legislation, procedures, and the process required to receive services and/or benefits.
- Providing guidance, training, and feedback to new team members to ensure they understand policies and processes, fostering a collaborative and knowledgeable team environment.
- Analyzing claims to identify potential misuse and ensure that benefits are awarded only to eligible recipients.
- Prioritizing and processing applications efficiently, adhering to established guidelines, conveying decisions to clients, ensuring they understand outcomes and further steps
- Striving to resolve inquiries and claims on first contact, minimizing delay, and improving client satisfaction
- Acting as resource for colleagues, sharing knowledge and best practices to enhance team performance
- Safeguarding public resources through diligent application review and adherence to policies and procedures.
Financial Service Representative
CIBC BANK-National Contact Center
05.2017 - 10.2021
- Develop and maintain professional relationships with customer and ensure customer satisfaction
- Coordinate with clients and acquire all information and resolve issues effectively
- Provide professional assistance to all client issues and ensure confidentiality of all client information
- Provide efficient sales and services to customers
- Provide the best customer service and treat each call as the first call of the day.
Tax Professional
HR Block- Tax Company
09.2016 - 04.2020
- Understanding and analyzing each client situation and file tax which best suits their needs
- Promoting and selling HR block products and services such as peace of mind, pay with refund and advantage card
- Customer satisfaction and problem solving
- Follow up and answering queries after filling their tax
- Calling government offices and Revenue agency to help client.
Store Supervisor
Extreme Pita
09.2014 - 09.2016
- Staff scheduling weekly- vacation allocation and sick leave
- Ordering store supplies and food – GFS, Pepsi and other store supplies
- Bank deposits, preparing cash flow and maintain daily cash float and safe with proper change
- Customer satisfaction
- Handing store and store related work during absence of store manager
- Handling customer complaints and respond as quick as possible with best solution for problem.
Education
Post Graduation - Human Resource Management
Centennial College
Toronto, ON05.2012
Post Graduation - International Business Management
Centennial College
Toronto, ON05.2011
Bachelor of Business Administration -
Hemchandracharya North Gujarat University
Patan, India06.2010
Skills
- Excellent oral and written communication skills
- Good problem-solver and decision-maker
- Self-motivated and reliable person
- Punctual and always meets deadline
- More than five years of customer service experience
- Able to perform under pressure and in a high-stress work environment
- Good team player and able to perform better independently
- Strong computer skills and experience in using technology
- Quick learner and easily adopt changes
- Well-organized, reliable, independent, active Listening
References
Reference will be available upon request
Timeline
Payment Service Officer
Service Canada
10.2021 - Current
Financial Service Representative
CIBC BANK-National Contact Center
05.2017 - 10.2021
Tax Professional
HR Block- Tax Company
09.2016 - 04.2020
Store Supervisor
Extreme Pita
09.2014 - 09.2016
Post Graduation - Human Resource Management
Centennial College
Post Graduation - International Business Management
Centennial College
Bachelor of Business Administration -
Hemchandracharya North Gujarat University
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