Ngo Lun (Eric) Chan
Edmonton,AB
Summary
Efficient professional in government program administration, strong work ethic, adaptability, and exceptional interpersonal skills. Specialize in eligibility determination, case management, and regulatory compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and client satisfaction.
Overview
14
14
years of professional experience
Work History
Payment Service Officer
Government of Canada
Edmonton , Alberta
01.2024 - 01.2025
- Assisted clients with their payment-related inquiries.
- Guided customers through the setup process for their payment processing accounts.
- Ensured that payment and refund records were accurate by investigating anomalies.
- Answered incoming calls from customers seeking assistance with payment issues.
- Maintained records of all transactions, and kept accurate documentation.
- Verified customer information before processing payments.
- Identified potential fraud cases by monitoring suspicious activity on accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained accurate records of all transactions using company software systems.
- Advised customers about the best options for making payments based on their needs.
- Ensured that all payment requests were compliant with applicable laws and regulations.
- Participated in meetings and training sessions related to new procedures or technologies used in payment processing.
- Maintained confidentiality of sensitive customer data at all times during interactions.
- Developed strategies to improve customer service processes related to payments.
- Provided customer service and support to clients regarding their payment inquiries.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
Purchase Officer
Alberta Health Servies
Edmonton, Alberta
06.2023 - 01.2024
- Followed established procedures and requirements for safe food handling, storage and service.
- Submitted and filed sales and purchasing reports on weekly basis.
- Rebuilt relationships with vendors and department heads to open and improve lines of communication.
- Collaborated with production department to assess needs and make tactical plans.
- Located and investigated potential vendors to meet changing purchasing requirements.
- Initiated purchasing action plans to increase timely delivery of materials.
- Participated in planning and implementation of successful new product launches.
- Purchased high-value parts, supplies and equipment at best terms.
- Reduced overstock by correctly forecasting routine demand.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
Supply Coordinator (Patient Food Service))
AHS
Edmonton, AB
09.2016 - 04.2023
- Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
- Purchased, coordinated and distributed materials necessary for maintenance functions and used by area personnel.
- Maintained accurate records and provided traceability of documentation by applying required inventory management accounting and control systems.
- Coordinated, tasked, trained and evaluated subordinates in work policies and procedures.
- Validated surplus stock and facilitated return of excess, unopened, recoverable and repairable materials as well as scrap to assigned sort yards.
- Informed upper management or department heads of items loaded or problems encountered.
- Tracked data to forecast requirements and determine appropriate reorder points for optimal inventory levels.
Teppan Yaki Chef
Japanese Village
Edmonton, AB
05.2011 - 01.2017
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Monitored quality, presentation and quantities of plated food across line.
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
- Regularly interacted with guests to obtain feedback on product quality and service levels.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Line Cook
JOEY Restaurants
Edmonton, AB
05.2015 - 09.2015
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Seasonal Sales Associate
Future Shop
Edmonton, AB
08.2014 - 12.2014
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
Education
Bachelor of Science - Business Administration
Northern Alberta Institute of Technology
Edmonton, AB01.2014
Skills
- Telephone etiquette
- Presentation skills
- Communication skills
- Account validation
- Active listening
- Problem identification
- Soft skills
- Time management
- Analytical problem solving
- Effective communication
- Professional Communication Skills
- Requirements documentation
- Payment processing
- Fraud detection
- Customer service and assistance
- Regulatory compliance
- PPE use
- Inventory Management Skills
- Payment handling
- Vendor relations
- Inventory coordination
- Quality Assurance Standards
- Adaptability
References
References available upon request.
Timeline
Payment Service Officer
Government of Canada
01.2024 - 01.2025
Purchase Officer
Alberta Health Servies
06.2023 - 01.2024
Supply Coordinator (Patient Food Service))
AHS
09.2016 - 04.2023
Line Cook
JOEY Restaurants
05.2015 - 09.2015
Seasonal Sales Associate
Future Shop
08.2014 - 12.2014
Teppan Yaki Chef
Japanese Village
05.2011 - 01.2017
Bachelor of Science - Business Administration
Northern Alberta Institute of Technology
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