Saron Zerai
Edmonton,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail banking. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
Scotiabank, Edmonton
08.2019 - Current
- Build strong customer relationships and deliver excellent customer service
- Demonstrate success in a target-based performance environment & identifying simple sales opportunities
- Contribute positively, to a team-oriented work environment
- Ability to critically think, multi-task and thrive in a fast-paced environment
- Have meaningful conversations to understand their needs and offer the right products/services to meet them
- People-centric and connect with customers in a relatable way
- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations.
Hostess/Server
Boston Pizza
08.2017 - 06.2021
- Provide optimal guest experience by seating guests, taking orders, and serving meals with a positive attitude
- Training new employees
- Ensured cleanliness of the dining room
- Memorized customers' food orders and provided them to the kitchen in an efficient manner.
Education
Degree -
Grant Macewan University
Diploma - undefined
Ross Sheppard High School
Skills
- Exceptional communication skills
- Time Management
- Customer Service Resolutions (Dependability)
- Customer Relationships
- Proficient with Word, Outlook, and PowerPoint
- Attentiveness
- Professionalism
- Performance Goals
- Staff Training
Accolades
2022- Award from Scotiabank for Top Performer in Edmonton
2021- Award from Scotiabank for Culture Catalyst in Edmonton
Timeline
Customer Experience Associate
Scotiabank, Edmonton
08.2019 - Current
Hostess/Server
Boston Pizza
08.2017 - 06.2021
Degree -
Grant Macewan University
Diploma - undefined
Ross Sheppard High School
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