Kishara Ranjith
Markham,Ont
Summary
Professional in customer experience, skilled in enhancing client satisfaction and loyalty. Strong background in resolving issues, implementing feedback, and improving processes. Effective team collaborator, adaptable to changing needs, and driven to achieve results. Proficient in communication, problem-solving, and customer relationship management.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
Scotiabank
01.2022 - Current
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Maintained strict confidentiality of client data, documents, and company records every day.
- Strong knowledge and experience in the setup and execution of onboarding accounts, products, and services.
- Assisted on a daily basis in coordinating, scheduling, and rescheduling appointments for customers to see financial advisors.
- Prioritized appointments to maximize productivity.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Medical Receptionist
Dixon Medical Clinic
09.2021 - 01.2022
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Supported office staff and operational requirements with administrative tasks.
Customer Experience Sales Floor Associate
Walmart
11.2018 - 01.2022
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Utilized customer feedback to improve services and apply best practices
- Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
- Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
- Communicated with over 10 customers per day professionally and proactively to provide product information and advice
- Engaged in friendly conversation with customer to better uncover individual needs and increase customer satisfaction
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
Education
Bachelor of Science - Occupational and Public Health
Toronto Metropolitan University
06-2023
Bachelor of Science - Health Studies And Psychology
University of Toronto
11-2020
Skills
- Exceptional organizational skills
- Efficient time management and priority setting skills
- Highly proficient in Microsoft Office Suite, including Word, Excel, PowerPoint and case management systems
- Excellent written and oral communication skills
- Strong in problem solving and resourcefulness
- Exceptional team work and collaboration skills
- Calm and Professional Under Pressure
- Sales expertise
Timeline
Customer Experience Associate
Scotiabank
01.2022 - Current
Medical Receptionist
Dixon Medical Clinic
09.2021 - 01.2022
Customer Experience Sales Floor Associate
Walmart
11.2018 - 01.2022
Bachelor of Science - Health Studies And Psychology
University of Toronto
Bachelor of Science - Occupational and Public Health
Toronto Metropolitan University
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