Summary
Overview
Work History
Education
Skills
Languages
Completed Learning Courses
References
Timeline
Generic

Kishara Ranjith

Markham,Ont

Summary

Dynamic and detail-oriented professional with a Bachelor's degree and a proven track record in customer service and administrative roles. Eager to leverage strong organizational skills, exceptional communication abilities, and a commitment to excellence to excel as an Executive & Business Initiatives Assistant at Scotiabank, supporting the Global Wealth Management division.

Overview

5
5
years of professional experience

Work History

Customer Experience Associate

Scotiabank
Markham, ON
01.2022 - Current
  • Created over 5 emails per day and sent electronic information to customers regarding billing information and current promotions.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Maintained strict confidentially of client data, documents and company records everyday
  • Assisted on a daily basis in coordinating, scheduling and rescheduling appointments for customers to see financial advisors.
  • Prioritized appointments to maximize productivity
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Prepared presentation notes on referral opportunities during weekly meetings as a referral champion for branch.
  • Utilized telephone and email platforms to deliver outstanding customer service.
  • Assisted in organizing and decorating the branch for holiday events and scene program promotions

Medical Receptionist

Dixon Medical Clinic
Newmarket, ON
09.2021 - 01.2022
  • Adhered to strict guidelines to protect patient privacy.
  • Assisted over 10 patients per day to complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.

Customer Experience Sales Floor Associate

Walmart
Stouffville, ON
11.2018 - 01.2022
  • Utilized customer feedback to improve services and apply best practices
  • Communicated with over 10 customers per day professionally and proactively to provide product information and advice
  • Engaged in friendly conversation with customer to better uncover individual needs and increase customer satisfaction
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
  • Assisted in planning the employee holiday and charity event

Education

Bachelor of Science - Public Health

Toronto Metropolitan University
Toronto, ON
04-2023

Bachelor of Science - Health Policy And Psychology

University of Toronto
Toronto, ON
11-2020

Skills

  • Exceptional organizational
  • Efficient time management skills
  • Highly proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to prioritize tasks effectively
  • Exceptional team work and collaboration skills

Languages

English
Full Professional
Tamil
Professional

Completed Learning Courses

  • Completed AML/AFT Program
  • Global Mandatory Scotiabank Code of Conduct
  • Getting AML Right Course

References

References available upon request.

Timeline

Customer Experience Associate

Scotiabank
01.2022 - Current

Medical Receptionist

Dixon Medical Clinic
09.2021 - 01.2022

Customer Experience Sales Floor Associate

Walmart
11.2018 - 01.2022

Bachelor of Science - Public Health

Toronto Metropolitan University

Bachelor of Science - Health Policy And Psychology

University of Toronto

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Kishara Ranjith