Abdoul Aziz Diaby
Gatineau
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
Toronto Dominion Bank
06.2023 - Current
- Achieve set targets, while upholding precise business processes and procedures
- Achieved set targets, consistently exceeding monthly sales goals by more than 10%
- Offer expert banking advice and help customer to manage their account to meet financial needs
- Fostered lasting customer relationships and engaged in proactive outreach for business growth, increasing client retention by 20%
- Trained and mentored new associates on best practices and procedures
- Conducted customer needs assessments to tailor banking solutions and services
Co-op: Administrative Executive Assistant
Transportation Safety Board of Canada
05.2024 - 10.2024
- Conducted research projects related to specific topics assigned by the Executive Director
- Created reports in Excel to track project progress and budget status on a regular basis
- Coordinated administrative tasks and assisted in organizing high-level meetings and events
- Managed executive calendars, ensuring optimal time management and efficiency
- Prepared and edited correspondence, communications, presentations, and other documents
- Maintained office systems, including data management and filing
- Assisted in the preparation and monitoring of budgets and financial reports
Technician
Mobile Klinik
12.2022 - 05.2023
- Performed equipment diagnostics to recommend corrective actions for operational problems
- Verified product performance in line with defined criteria, ensuring a 98% customer satisfaction rate
- Assisted in the setup and maintenance of store displays and promotional materials
Seller
Ekeau
01.2022 - 12.2022
- Provided technical support and training to customers on the use of mobile devices
- Performed equipment diagnostics and recommended corrective actions for operational problems, reducing repair time by 25%
- Developed strong communication and interpersonal skills to build successful relationships with customers
- Demonstrated ability to identify customer needs and provided appropriate solutions for their requirements
- Identified customer needs and provided appropriate solutions, leading to a 30% increase in sales
- Provided feedback to management on customer preferences and market trends
Education
Certification in Business Administration -
Lacite College
Ottawa, ON12.2024
Bachelor of Science - Accounting
Ottawa University
Ottawa, ON09.2024
Skills
- Research and Analysis: Proficient in conducting detailed research and analyzing data to support decision-making
- Interpersonal Communication: Excellent communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders
- Problem Solving: Strong problem-solving skills with the ability to recommend effective solutions
- Customer Service: Experienced in providing exceptional customer service, resolving issues, and building lasting relationships
- Financial Management: Skilled in budgeting, financial reporting, and financial statement analysis
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Co-op: Administrative Executive Assistant
Transportation Safety Board of Canada
05.2024 - 10.2024
Customer Experience Associate
Toronto Dominion Bank
06.2023 - Current
Technician
Mobile Klinik
12.2022 - 05.2023
Seller
Ekeau
01.2022 - 12.2022
Certification in Business Administration -
Lacite College
Bachelor of Science - Accounting
Ottawa University
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