Samantha Buchanan
Ajax
Summary
Experienced Accident Benefits Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering two years of experience and willingness to take on any challenge.
Overview
5
5
years of professional experience
Work History
Accident Benefits Adjuster
Intact Insurance
02.2023 - Current
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Maintained contact with claimants and attorneys to determine treatment status.
Claims Service Representative - Accident Benefits
Northbridge Financial Corporation
09.2021 - 02.2023
- Checked documentation for accuracy and validity on updated systems.
- Processed and recorded new policies and claims.
- Posted payments to accounts and maintained records.
- Maintained confidentiality of patient finances, records and health statuses.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
Clinic Receptionist
Amberlea Physiotherapy and Rehab Clinic
01.2019 - 01.2020
- Processed payments from patients for co-pays and uninsured visits.
- Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Helped patients complete necessary medical forms and documentation.
Education
Paralegal Licensee - Law
Law Society of Ontario
Toronto12.2020
Post-Graduate Certificate - Paralegal Studies
Centennial College of Applied Arts And Technology
Scarborough, ON09.2020
Bachelor of Arts - Linguistics
University of Toronto Scarborough
Toronto, ON06.2017
Diploma - General Arts And Science
George Brown College
Toronto, ON06.2013
Skills
- Accident Review
- Policy Modifications and Updates
- Workers Compensation
- Team Collaboration
- Conflict Resolution
- Time Management
- New Policies Processing
- Policy Knowledge
- File Management
- Setting Up Files
- Legal Processes
- Customer Service Best Practices
Timeline
Accident Benefits Adjuster
Intact Insurance
02.2023 - Current
Claims Service Representative - Accident Benefits
Northbridge Financial Corporation
09.2021 - 02.2023
Clinic Receptionist
Amberlea Physiotherapy and Rehab Clinic
01.2019 - 01.2020
Paralegal Licensee - Law
Law Society of Ontario
Post-Graduate Certificate - Paralegal Studies
Centennial College of Applied Arts And Technology
Bachelor of Arts - Linguistics
University of Toronto Scarborough
Diploma - General Arts And Science
George Brown College
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